Head of Services

Brief Description Of Health In Action Health In Action Limited (HIA) is a registered charitable organization established in Hong Kong in 2011. Our vision is to achieve health for everyone by reducing health inequities and empowering communities. Our multidisciplinary team includes pharmacists, physiotherapists, nurses, dietitians, nutritionists, social workers, health coaches, public health professionals, and community health practitioners. Together, we design and deliver innovative health services, research, community engagement programmes, and professional training that improve lives across Hong Kong. If you are passionate about making a meaningful difference through community health and social innovation, we invite you to join us. To learn more about our work, please visit our website (https://hia.org.hk) or our Facebook page (https://www.facebook.com/HIAHK/).

• Lead the transdisciplinary team in planning, delivering, evaluating and developing services with a focus on quality community healthcare with health enabling elements for the target service users.
• Responsible for all reporting and project development of services and communication with funder(s).
• Support the Board Executive in monitoring budgets, staff supervision and coaching, as well as evaluating project operations for efficiency.
• Establish relationships with external agencies to develop effective health programs in the community.
• Advocating the model to external parties including Government, NGOs, community groups, funders, and businesses.
• Collaborate with the Head of Strategic Communication and Talent Development for staff and service capacity building and knowledge management.
• Provide professional advice and training to internal and external parties. Key Responsibilities Team Management
• Provide direction, supervision and support to the multidisciplinary team, transdisciplinary community services operations, and project management team.
• Guide team to develop project proposal and implementation plans, aligned to HIA strategic focuses.
• Provide expertise in the development and delivery of project plan and programme, supporting governance, establishing objectives, assessing risk, cost, resource, and quality.
• Ensure that all services practice adhere to the relevant legislative or regulatory requirements, including health and safety, data protection, etc.
• Develop and grow the team's capability in proposal development, ensuring the future sustainability of services, working in partnership with existing donors, and exploring other fundraising opportunities and strategic partnership where appropriate.
• Supervise staff and coach them in identifying objectives in their areas of responsibility; oversee the management of staff and performance of teams in meeting organizational and project level goals and objectives.
• Foster and maintain a dynamic, collegial, and respectful work environment.
• Provide written and verbal updates to the Board Executive and HIA Board where appropriate. Services Development and Impact
• Develop and implement strategic plans to ensure that HIA's primary care services meet the needs of the community and align with HIA's mission and goals.
• Work proactively and collaboratively with the team to identify innovation and services improvement, define, and agree service and operation models, oversee the implementation and perform ongoing review.
• Ensure that the services structure and support enable team members to develop key skills and growth.
• Inform the team on the latest approaches to develop practical and innovative service models to create a positive impact on people in self-care and health management.
• Maintain and disseminate knowledge and best practice within the primary care sector (and other sectors where relevant)
• Use insight, evaluation, and analysis to continually inform and refine practice.
• Establish new and strengthen existing, external relationships to promote HIA's profile, influence and reputation and support income generation. Leadership and Stakeholder Engagement
• Be a member of the HIA's senior leadership team and ensure HIA's values are always upheld.
• Provide leadership, motivation, coaching support, and guidance to enable the team to perform to the best of their abilities and work effectively as a team.
• Be a key advocate for promoting a dynamic and interactive organizational culture, supporting colleagues at all levels to upskill through the delivery of wider organizational change. Key areas include supporting improvements in planning and project management as well as project impact assessment and evaluation.
• Lead the strategic development towards achieving “Health In all, and Health For all” in the community.
• Work with other functional members (communications, knowledge management, capacity building, fundraising, finance, etc.) to work through the delivery of services projects in line with HIA's vision, mission and strategic priorities.
• Engage with community leaders, healthcare providers, and other stakeholders to build partnerships and support HIA's vision, mission, and goals.
• The Head of Services is expected to carry out additional duties as are reasonably compatible with the role and assigned by the Board Executive and the HIA Board. Person Specification
• Demonstrable minimum 5-year management and leadership experience in managing a multidisciplinary team to deliver transdisciplinary community and healthcare services in a primary healthcare setting.
• Experience in building effective working relationships both internally and externally and the ability to influence at all levels.
• Experience working in a dynamic and interactive organizational culture with a track record of leading growth in terms of service reach and impact.
• Demonstrated strong analytical skills and the ability to problem solve.
• Outstanding interpersonal skills and the ability to work effectively with a wide range of people including the HIA Board, staff, volunteers, funders, private donors, corporate partners, and other external stakeholders.
• Able to adopt a collaborative approach to establish partnerships.
• Highly organized and able to plan, balance and manage competing priorities.
• Outstanding communicator with the ability to present and write with impact.
• Highly effective strategic thinker and strong project management skills.
• Ability to steer and monitor projects delivering theoutcomes and impact. Requirements
• University Degree holder, preferably in health services or social services;
• At least 13 years of work experience in health, social or commercial innovative projects, with a minimum 5 years in a senior managerial grade;
• Strong leadership and team coaching and management ability;
• Excellent interpersonal and communication skills, and can cooperate with various stakeholders;
• Strong personal drive, strategic and innovative mindset with excellent analytical skills;
• Experience working in a diverse and multicultural environment;
• Strong command of both written and oral English and Chinese including Putonghua;
• Proficient in Microsoft Office. Job Highlights
• Full-time position: 5-day work (45 work hours including lunch)
• Workplace location: Close to Kwai Hing MTR Station (5-minute walk distance)
• We offer a competitive remuneration package including:
• • 15-day annual leave (increasing by 1 day per year)
• • Study leave
• • Birthday leave
• • Maternity /Paternity leave
• • Marriage leave
• • Compassionate leave
• • Family care leave
• • Training allowance
• • Medical & dental subsidy scheme Application Deadline: 18th October 2026 or until the position is filled. Interested candidates may send their resume, current & expected salary, and the earliest availability to [email redacted, apply via Company website]. Personal Information Collection Statement Data collected will only be used for application processing. Applicants not contacted by Health In Action Limited within four weeks of the application may assume that their applications are unsuccessful. All personal data collected will be kept for 12 months from the application closing date and will be destroyed thereafter.