Marketing and Communications - Intern

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Customer Marketing & Sustainability Strategy Intern

Marketing & Communications, Americas

Location: Plano, Texas

Duration: 12 Weeks with possible extension

Start Date: May 25th, 2027

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About this opportunity:

At Ericsson, customer priorities are increasingly shaped by business transformation, sustainability, AI, and digital innovation. This internship provides a unique opportunity to work across Customer Marketing and Sustainability, helping Ericsson better understand customer challenges, market trends, and emerging business opportunities. As a Customer Marketing & Sustainability Strategy Intern, you will support strategic customer engagement programs, develop market and customer insights, explore AI-enabled research and planning tools, and contribute to initiatives that strengthen Ericsson's relationships with customers across North and Latin America.

You will gain hands-on experience working with customer marketers, sustainability leaders, and business stakeholders while building valuable skills in customer strategy, business research, market intelligence, executive communications, and AI-enabled marketing. This internship is open to undergraduate students in junior or senior standing as well as MBA and graduate students. Project scope will be tailored to experience level.

Join our Team

What you will do:

Customer & Market Intelligence

• Research customer priorities, telecommunications trends, sustainability developments, and competitive activity.
• Analyze customer, industry, and sustainability information to identify relevant insights and opportunities.
• Prepare briefings and reusable knowledge assets for customer engagements, executive meetings, workshops, and events.

Strategic Programs & Business Initiatives

• Support customer marketing, sustainability, and Corporate Responsibility initiatives across the Americas.
• Build project plans, stakeholder maps, trackers, and briefing materials to coordinate stakeholders and milestones.
• Research emerging customer challenges and opportunities, including energy efficiency and circularity, and support reporting.

AI-Enabled Research & Process Innovation

• Explore and test AI-assisted workflows for research, customer intelligence, communications, presentations, and planning.
• Develop reusable prompts, templates, and best practices that improve productivity and output quality.
• Lead a summer innovation project applying AI to a real business challenge and present recommendations to leadership.

Customer Engagement & Executive Communications

• Support customer meetings, executive briefings, workshops, and industry events.
• Prepare presentations, agendas, discussion guides, and post-event summaries.
• Translate complex industry and sustainability topics into clear content for executive, thought leadership, and customer-facing communications.

Measurement & Program Effectiveness

• Track and report on customer engagement activities, strategic initiatives, and business outcomes.
• Help improve data quality, contact management, audience segmentation, dashboards, and scorecards.
• Identify opportunities to streamline reporting and improve operational effectiveness across teams.

Relevant skills

The skills you bring:

• Actively enrolled in an accredited Bachelor's or Master's (preferred) program in Marketing, Communications, Business or Commerce or a related field
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Familiarity with digital marketing tools and platforms
• Experience in telecoms or IT is a plus
• Must have at least a 2.7+ GPA on a 4.0 scale or equivalent
• Actively enrolled on a full-time basis at an accredited 4-year college or university at the time of the internship

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. : The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Sustainability&Corporate Responsibility

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.