TUI Airport Team Manager - Birmingham International Airport

Overview

TUI Airport Team Manager

Salary: Competitive

Contract: Permanent,

Schedule: The operation requires a rotational shift cover, which is varied.

About the role:

To effectively manage and grow the partnership between the two companies and secure joint future successes; To utilise a multi-skilled and fully flexible dispatch, passenger services, and ramp workforce to consistently meet customer expectations within pre-agreed budget limits and service level agreements, in a professional manner.

Responsibilities

To develop and maintain the partnership with TUI at Birmingham Airport. - Directly accountable for all areas of the TUI operation at Birmingham Airport on a day to day (shift-by-shift) basis.- To develop and maintain effective and productive working relationships with all service partners, continually monitoring performance standards to ensure KPIs are achieved.- To develop agree and implement (then monitor) operational plans to ensure the businesstargets are met.- To analyse all delays and establish RCA processes to ensure non repeat of occurrences.- To clearly identify all legislative, regulatory, statutory and procedural requirements placed upon the station and recommend operational areas of improvement.- To lead, complete and develop prompt accurate recording of incidents and delay/service failures.- To contribute to overall business plans and strategy as a member of the management team and to undertake projects at the request of senior management to develop and exploit fully commercial and business improvement opportunities.- To develop agree and implement then monitor financial plans to ensure all business and commercial opportunities are exploited. - Undertaking of any other duties as required by the Company.Knowledge, Skills and Experience - Significant experience of managing the ground handling operations of both airside and landside. - Evidence of a high level of people, customer and business management skills including leadership, strategic planning, finance and communication skills.- Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.- Significant experience of managing large customer relationships and change.- Significant experience of producing statistical information and developing implementing and monitoring new operational ideas.- Experience of managing ground handling operations on behalf of a large volume charter carrier.

Measures of Performance

• Stations partnership/relationship develops and is commercially strong.- Performance is managed against budget and no overspend is attributed to the service provided to the carrier.- Demonstration of understanding of the partnership needs and implementation of ideas.- Punctuality and service targets are achieved and exceeded and demonstrated statistically.- All internal and customer feedback to be addressed promptly and effectively.- Realistic solutions are presented and implemented timely and effectively. - Service delivery failures minimized and controlled.

Qualifications

-Minimum of 4 GCSE's grade A-C including English and Maths (or equivalent).

• Excellent oral and written communications.- Computer literacy (Word, Excel, PowerPoint) will be considered an advantage.- Ability to multi-task and work effectively in a fast-paced environment.- Ability to work closely with other departments and managers.- Excellent attention to detail.- As and when, travel may be required between Swissport sites, with overnight stays when required.

Knowledge, Skills and Experience

• Significant experience of managing the ground handling operations of both airside and landside. - Evidence of a high level of people, customer and business management skills including leadership, strategic planning, finance and communication skills.- Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.- Significant experience of managing large customer relationships and change.- Significant experience of producing statistical information and developing implementing and monitoring new operational ideas.- Experience of managing ground handling operations on behalf of a large volume charter carrier.

Desirable:- Previous business transition experience in large customer operations desirable.- Demonstratable experience operating in senior aviation roles desirable.