Placement Student - Customer Account Support

We are looking for an enthusiastic Customer Support student to join our team specializing in Supply Chain Planning at our Drivetrain and Braking Systems Site in Redditch. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry. This role is available to candidates who qualify for a placement year and will commence Summer of 2027. In this role, you will make an impact in the following ways:

• Supportcustomerswithenquiriesrelatingtoorders,deliveries,products,andaccountinformation.
• Monitorandmanagecustomercases,ensuringtimelyupdatesandresolution.
• WorkcloselywithSales,SupplyChain,Logistics,andotherinternaldepartmentstosupportcustomerneeds.
• Assistwithordertrackingandcommunicationofdeliveryupdates.
• Helpmaintainaccuratecustomerrecordsanddocumentation.
• Supportreportingactivitiesandanalysecustomerservicetrendswhererequired.
• Contributetoprocessimprovementinitiativestoenhancethecustomerexperience.
• Participateinteammeetings,projects,andcontinuousimprovementactivities. To be successful in this role you will need the following:
• StudyingtowardsadegreeinBusiness,CustomerService,Management,SupplyChain,orarelateddiscipline.
• Strongcommunicationandinterpersonalskills.
• Customer-focusedwithaproactiveandpositiveattitude.
• Goodorganisationalskillsandattentiontodetail.
• ComfortableusingMicrosoftOfficeapplications,particularlyExcelandOutlook.
• Abilitytomanagemultipletasksandworkeffectivelywithinateam.
• Eagernesstolearnanddevelopwithinafast-pacedbusinessenvironment. CLOSING DATE: Thursday, 12th November 2026 11:59PM Job Supply Chain Planning Organization Cummins Inc. Role Category On-site with Flexibility Job Type Student - Cooperative/12 Month Placement ReqID 2439732 Relocation Package No 100% On-Site No