Service Improvement Lead

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About this opportunity:

Service Improvement Manager - This person is responsible for driving the Automation feasibility study, scale up , new innovative opportunity to infuse automations for complex scenarios. This group will support Ericsson's Managed Services deliveries for the customer MS Bharti India - relating to governance of implemented MSTOP/EOE processes and delivery tools / Automations for Managed Services Delivery - Bharti. This will involve having close working relationships with Airtel Senior Management, MSCLT, SDULT & Key Stakeholders across SL Operate/EIT/ITTE.

What you will do:

• Governance of the deployed EOE Processes including regular audits, KPIs monitoring, identifying area of improvements and drive implementation of best practices across the delivery unit
• Drive innovation.
• Drive the identification of work activities that can be automated.
• Develop and implement Automation and Tools solutions.
• Maximizing re-use of existing automation and tools available across DF Operate customer contracts.
• Investment and business case creation, and budget follow-up
• Manage team of Automation Engineer, Support Engineers, Automation Architects etc. to execute and achieve required strategic, savings and quality target levels.
• Customer integrations with existing Automation Solutions
• Be responsible for performance & motivation of Team .
• Be responsible for building competency and efficiency within the department to support existing and upcoming technology requirements in relationship to project demands.
• Responsible for enabling automation/innovation/Value additions in delivery to take cost out.
• Sustaining existing business as well as participating in new business opportunities and advanced planning of technology support
• Foster a culture of innovation and continual development within their sub-unit.
• Ensure fulfilment of all learning & development needs of personnel
• Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.

The Skills your bring

• Passion for innovation and a solid grip of new and 'leading edge' technologies within Automation, Analytics, Machine learning and Artificial Intelligence
• An inspirational leader who has created and driven high performing teams in a high-tech environment.
• Business savvy, with exemplary interpersonal skills
• Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change.
• Highly adaptive and thriving in a rapidly changing environment.
• Experience of managing large teams.
• Excellent Communication, Organization, Planning and Negotiation skills.
• Understand Ericsson's processes, knowledge of Ericsson structure an asset.
• Very good skills in oral and written communication.
• Self-starter with excellent problem solving and prioritization skills.
• Ability to develop and give effective presentations to various levels.
• Values and behaviors: Ericsson Core Values, Honesty, Dedication, Integrity & Ericsson on Move.

Education/ Experience

• Degree in Engineering with 10+ years of experience in Automation and Analytics application for Telecommunications.
• The Strong technical foundation, preferably with focus on Automation/Analytics Tools, Machine learning and/or Artificial Intelligence
• Previous experience from implementing technology and driving innovation (5+ years required)
• Having prior experience of domain , Automation Tools and SDAP will have an added advantage.

"All academic credentials must be from recognized and accredited institutions and are further subject to verification."

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: India (IN) || Noida

Req ID: 792276