Library Assistant - Hastings

If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you!

The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.

As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children's events over the summer, and weekly events, such as Rhymetimes and Storytimes.

Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.

We are looking for candidates who:

• Have good customer service and communication skills

• Have ICT skills and an interest in further development

• Work well in a team

• Are self-motivated

• Can undertake manual handling tasks

• Are willing to learn and undertake training as required

Work rota:

Week 1: Monday 9:30am - 5:00pm

Tuesday 9:30am - 5:00pm

Wednesday - OFF

Thursday 9:30am - 6:00pm

Friday 9:30am - 5:00pm

Saturday 09:30am - 5:00pm

Week 2: Monday 9:30am - 5:00pm

Tuesday 9:30am - 5:00pm

Wednesday 9:30am - 1:00pm

Thursday 9:30am - 6:00pm

Friday 9:30am - 5:00pm

Saturday - OFF

Please download the Job Description and Person Specification for more information.

Your supporting statement should be no more than 2000 words long and must also describe how you would travel to other libraries when required.

For guidance on how to write an application see our how to apply page and our statement on the use of AI

In-person interviews will be held at Hastings Library within 2 weeks of the closing date. For an informal discussion, please contact Sarah Boreham, Library Manager, on 01424 725431 or Ella Pullen, Library Manager, on 01424 726250.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Frankie, Assistant Library Manager shares their story and why they choose to work for East Sussex.

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