Director Digitization and Automation, Gwam and GA Asia Operations

The Director, Digitization & Automation, GWAM & GA Asia Operations drives the identification, design, and delivery of scalable digitization, automation, and digital solutions across the business, with a strong customer and operational lens. The Director serves as a change agent, accelerating efficiency, creating capacity, reducing risk, and embedding digital and automation as core enablers of business strategy. This role blends automation-led transformation with data-driven insights and digital enablement to deliver measurable outcomes across highly matrixed, global operations. We're looking for an individual who demonstrates a focus and passion for the customer and the business. A collaborative, transparent individual who can create and communicate a vision and engage others to work towards objectives. This role requires a highly visible individual who can drive change through relationships, thought leadership and exceptional business knowledge. Position Responsibilities

• Drive demand for, and delivery of, digitization, automation and business intelligence solutions in partnership with key stakeholders
• Drive leading-edge innovation and digital as the core of delivery
• Define and govern the right data and digital tools to solve business problems at scale.
• Lead process redesign and transformation, reducing customer and employee effort while improving quality, speed, and resilience.
• Own process assessment and intake, including suitability evaluation, cost/benefit analysis, prioritization, and resourcing.
• Build and lead a high-energy, high-impact team capable of delivering automation, digitization, and digital solutions at scale
• Increase the volume and velocity of automation delivery, driving efficiency, capacity creation, and operational risk mitigation.
• Provide end-to-end engagement management, including executive communications and delivery oversight Required Qualifications
• University degree and/or equivalent practical experience
• Previous experience managing/overseeing automation/AI at scale in complex environments
• Strong knowledge of AI, automation, and digital tools, with awareness of emerging technology trends, including knowledge of Microsoft stack of technology (e.g., Power Platform, Azure)
• Able to lead & influence change within processes and drive the teams towards new solutions or improvements of existing solutions, through constant challenges of the status quo
• Ability to break down complex cases, recommend and implement a solution
• Proven effectiveness as a change agent in complex operational environments.
• Role model our leadership behaviors
• Financial acumen, including experience managing costs and articulating benefits.
• Excellent problem-solving, analytical, judgment, and decision-making skills.
• Proven effectiveness in working within a matrixed, geographically dispersed team and leverage knowledge across the organization
• Effective communication skills - varying audiences ranging from executives to front line employees
• Ability to thrive in a fast paced, and ever-changing environment Preferred Qualifications
• A hands-on, entrepreneurial leader with energy and passion for transformation that delivers real results.
• Technically proficient, with strong understanding of technologies and how to leverage them appropriately to achieve desired outcomes
• Strong curiosity and desire to make the complex clear and to always ask “why”
• Strong customer and business orientation — always designing solutions with strategy and outcomes in mind.
• Highly collaborative, transparent, and comfortable operating with stakeholders
• Strong ability to manage teams, keeping them motivated and engaged
• Curious and analytical, with the ability to simplify complexity and challenge the status quo constructively.
• Organized, self-directed, and effective at managing multiple, concurrent initiatives. When You Join Our Team
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid