Senior Director of International and Premier Services

Join Cleveland Clinic Abu Dhabi as Senior Director, International & Premier Services Lead the future of premium healthcare at CCAD. We are seeking an accomplished healthcare executive to drive the strategy, growth, and operational excellence of our International and Premier Services portfolio, including VIP and Royal Services, Executive Health, Concierge Medicine, Longevity, and Corporate Health. This is a unique opportunity to elevate the patient experience, expand international partnerships, and strengthen CCAD's position as a leading global destination for personalized, world-class care. Position Summary Under the direction of the Chief Transformation officer, the Senior Director of Operations will lead the development, implementation, growth and operational performance of International and Premier Services (IPS). Reporting to the CTO, this leader will translate the center's vision into a sustainable operating model and oversee its strategy, finances and service delivery. IPS brings together International, VIP and Royal Support Services and Coordination, alongside the Corporate Health service and the Healthspan Collection, which includes Executive Health, Concierge Medicine, Longevity and Corporate Health clinical services. The Senior Director will partner with the Executive Medical Director to align operations with clinical priorities, quality standards and an exceptional patient experience. Working closely with the Healthspan Associate Administrator, Business Development Manager and International Patient Services Manager, this leader will coordinate service development, strengthen patient pathways and deliver sustainable growth across the center. Key Responsibilities Strategy and Center Development

• Lead the development and execution of the IPS strategic plan, establishing priorities, implementation milestones and measurable performance goals.
• Design and implement an integrated operating model across IPS services, defining workflows, staffing requirements, service standards and accountability.
• Translate strategic priorities into annual operating plans and oversee the launch and expansion of services.
• Develop business cases for new services, partnerships and investments, assessing demand, operational feasibility, resource requirements and financial returns.
• Provide the CTO with regular updates on progress, performance, risks and decisions requiring executive support. Operational Leadership
• Lead operations across International, VIP and Royal Support Services and Coordination, Corporate Medicine and the Healthspan Collection.
• Oversee the Healthspan Associate Administrator to align daily operations, staffing, capacity and service delivery across Executive Health, Concierge Medicine, Longevity and Corporate Health.
• Oversee the International Patient Services Manager to strengthen international patient pathways, referral coordination and culturally appropriate support, including coordination with VIP and Royal services.
• Establish integrated processes for patient inquiries, intake, scheduling, care navigation and follow-up across clinical and administrative departments.
• Align staffing, facilities, technology and service capacity with patient demand and growth plans.
• Establish consistent standards for responsive, personalized and discreet patient experiences.
• Resolve operational barriers, establish escalation processes and lead improvements in access, efficiency and service delivery. Growth and Business Development
• Lead execution of the IPS growth strategy in partnership with the CTO, Executive Medical Director and Business Development Manager.
• Align outreach, referral development and partnership activity with clinical capabilities, available capacity and organizational priorities.
• Establish shared growth targets and support the development of international referral networks, corporate relationships and strategic partnerships.
• Oversee the operational onboarding and implementation of new partnerships, ensuring commitments are feasible, clearly defined and consistently delivered.
• Ensure a coordinated transition from business development activity to patient access and service delivery.
• Monitor referral activity, inquiry conversion, service utilization and retention to identify growth opportunities.
• Partner with Marketing and Communications to ensure service positioning and patient information accurately reflect IPS offerings. Financial Management
• Own the IPS operating budget, financial forecasts and performance reporting within delegated authority.
• Develop revenue, expense, workforce and capital plans in collaboration with Finance and service leaders.
• Monitor financial performance across the center and individual service lines, including revenue, costs, margins and budget variances.
• Work with operational managers to establish financial accountability and implement corrective actions where performance falls below agreed targets.
• Improve productivity, resource utilization and long-term financial sustainability.
• Partner with Finance and Revenue Cycle on pricing, service packages, billing processes and collections.
• Evaluate investments and commercial arrangements, presenting recommendations through the appropriate approval channels.
• Maintain effective financial controls over expenditure and resource allocation. Clinical and Operational Partnership
• Partner with Executive Medical Director to ensure operational plans support safe, effective and clinically appropriate care.
• Establish shared planning processes that connect clinical priorities with staffing, capacity, growth and financial decisions.
• Support clinical governance, quality improvement and patient safety initiatives while maintaining clear accountability for clinical decision-making.
• Ensure service commitments and growth plans remain aligned with clinical standards and the organization's ability to deliver care. Qualifications and Experience Required
• Bachelor's degree in healthcare administration, business administration or a related field.
• At least 10 years of progressive healthcare management experience, including five years in a senior operational leadership role.
• Demonstrated experience developing or expanding healthcare services and managing complex implementation initiatives.
• Proven responsibility for budgets, financial planning and service-line performance.
• Experience partnering with physicians and multidisciplinary teams to improve operations and patient experience.
• Demonstrated ability to translate business development opportunities into effective service delivery.
• Strong analytical, communication, negotiation and people leadership skills. Preferred
• Master's degree in healthcare administration, business administration or a related discipline.
• Experience in international patient services, executive health, concierge medicine, longevity, corporate health or premium healthcare services.
• Experience supporting VIP or Royal patient services with discretion and cultural awareness.
• Experience establishing a new center, service line or integrated healthcare offering.
• Familiarity with international referral relationships and corporate healthcare partnerships.