Senior Service Designer

Permanent | Up to £60,000 + up to 12% bonus | Leeds / Hybrid We're looking for an experienced Senior Service Designer to join a well-established heritage business. This is a great opportunity to join a brand new service design group and help build the capability from the ground up, designing services end to end around the needs of customers and colleagues. You'll be involved across:

• Exploring the moments that matter to customers and colleagues, using data, insight and conversations with the people doing the work
• Designing future services end to end, considering upstream, downstream and cross-channel impacts
• Identifying priorities and helping move initiatives into delivery and continuous improvement
• A varied portfolio, which could include a mobile app, knowledge and communications, channel consistency and key journeys such as buying a first home, bereavement, power of attorney and financial difficulty
• Working alongside architects, senior leaders and a small group of fellow senior service designers You'll be joining at an interesting time, with the chance to move the business away from improving things channel by channel and towards proactively shaping and prioritising change, with input into long-term corporate planning. You'll need:
• Proven experience designing services end to end across multiple channels
• The ability to look beyond a single touchpoint and understand wider journey impacts
• A self-starting approach and comfort working with ambiguity as the portfolio takes shape
• The ability to identify the right people, build relationships and navigate a large organisation
• A balanced view of customer, people and process needs Nice to have:
• Experience of service design tools and techniques (these can be developed over time) The Package
• Up to £60,000
• Annual performance-related bonus of up to 12%, paid in April
• Permanent
• Leeds office, hybrid working
• Pension contributions, plus additional benefits tailored to different life stages This is a particularly good opportunity for a service designer with a couple of years' hands-on experience who is ready for their next step up and wants real influence and visibility across the business.