Pension Remediation Analyst - England

Meraki Talent are seeking detail-oriented Analysts to join a financial services review programme. This role involves reviewing customer and policy documentation, extracting key information, and applying defined methodologies to support customer outcome assessments. The successful candidate will work within a structured, quality-controlled environment, ensuring all cases are completed accurately, consistently, and within agreed service levels. You will receive ongoing coaching and support as you progress through a structured competency framework. Length: 12 months+ Remote Key Responsibilities

• Review customer, policy and transactional records in line with approved processes, guidance and review methodologies.
• Identify and extract key information, including dates, classifications, payment details and other relevant case data.
• Establish processes and workflows.
• Record findings accurately within designated systems, trackers and review templates.
• Complete assigned caseloads within agreed productivity targets while maintaining high-quality standards.
• Respond to quality assurance feedback and complete any required rework within agreed timescales.
• Demonstrate continuous improvement through the application of feedback and coaching.
• Maintain accurate case notes and a clear audit trail to support findings and decisions.
• Participate in team meetings, training sessions, coaching activities and knowledge-sharing forums.
• Contribute to process improvements by identifying trends, common errors and opportunities to enhance guidance. Skills & Experience Essential
• Experience in an analyst, operations, case review, remediation, complaints handling, financial services or other evidence-based processing environment.
• Past experience in a target-driven contracting environment.
• Strong ability to review detailed records and convert information into accurate, structured outputs.
• Understanding of quality assurance, documented procedures and audit requirements.
• Ability to learn new processes, products and systems quickly and apply them consistently.
• Competent user of Microsoft Excel, Microsoft Teams and other standard Microsoft Office applications.
• Excellent attention to detail and commitment to accuracy. Core Competencies
• Accuracy and attention to detail: Carefully reviews information, identifies inconsistencies and records findings correctly.
• Analytical judgement: Interprets evidence and recognises when escalation is required.
• Organisation: Manages an assigned caseload, prioritises effectively and meets agreed deadlines.
• Learning agility: Responds positively to coaching, adapts to updated guidance and applies feedback quickly.
• Communication: Explains questions and findings clearly, both verbally and in writing.
• Collaboration: Works constructively with Analysts, Quality Control colleagues, the Team Lead and wider project stakeholders.
• Resilience: Maintains focus and quality while working through detailed, repetitive or complex material.
• Integrity: Handles sensitive customer information responsibly and follows required controls.