Claims Adjuster - Liability Credit Hire

Primary Details Time Type: Full timeWorker Type: EmployeeTo examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy Claims Adjuster – Liability Credit Hire Leeds/Hybrid About QBE  At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.   What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.  Please note

• Applicants must have the right to work in the UK as visa sponsorship is not available for this role. Your new role:
• Investigate and resolve Claims where Liability is disputed involving Credit Hire in order to provide excellent Claims handling service with minimal leakage
• Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
• Manage Claims and other material Claims issues in order to resolve and settle claims on an economic basis
• Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
• Respond to internal and external stakeholder requests in accordance with service standards
• Flag complaints as required and Treat Customers Fairly
• Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
• Reserve accurately to ensure that the Company's liability is clear at all times
• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
• Have a complete understanding of the ABI GTA agreement and be able to deal with claims within the contracted timescales
• Being able to deal with Non-GTA Credit Hire claims and understand the arguments and documentation that can be used to obtain a satisfactory outcome About you:
• Experience dealing with Credit Hire claims at all levels
• Excellent investigative skills
• Proven experience dealing with policy coverage
• Experience dealing with liability negotiations
• Have a good understanding of a litigation process
• Effective communication skills, written and verbal
• Relationship Management skills
• Able to competently use MS office applications such as Word, Excel and PowerPoint. Benefits   We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: As well as the benefits below we also offer an extensive choice of other options to suit you!   
• 30 days holiday a year with the option to buy up to 2 additional days.  
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.  
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.   To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations   Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025:
• Winner: Commercial Lines Insurer of the Year,
• Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee To learn more about our achievements, click  here    Apply now and let's make it happen!   If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.   Skills: Case Management, Claims Processing, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance How to Apply: To submit your application, click "Apply" and follow the step by step process.