Engagement Delivery Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview Of The Role Lead complex digital transformation projects from mobilisation through to successful implementation for Salesforce customers. You join a delivery team that works alongside programme leaders, solution architects and customer executives, and you are the primary delivery contact for your customers. You gain the scale and variety of high-impact transformation programmes, a collaborative team culture and room to grow your career. Responsibilities

• Lead large, strategic projects end to end, owning scope, schedule, budget, quality and customer satisfaction across cross-functional teams of business analysts, architects, developers, testers and partners.
• Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.
• Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status, milestones, financials and project health.
• Manage risks, assumptions, issues and dependencies, along with project financials, forecasting and change control. Coach and develop delivery teams and share best practice across the wider delivery organisation. Required Qualifications
• Experience delivering large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers
• Experience managing project governance, planning, financials, forecasting, change control, and risks, assumptions, issues and dependencies, with executive-level reporting.
• Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.
• A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent. Preferred Qualifications
• Experience delivering Salesforce implementations or other enterprise cloud platform transformations.
• Knowledge of enterprise CRM, case management or customer service transformation programmes.
• Experience in a client-facing consulting or delivery environment, including multi-supplier delivery.
• Familiarity with agile and hybrid delivery models, or a Scrum Master or Scaled Agile Framework (SAFe) certification. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement