Customer Service and Order Management Specialist

Multilingual Customer Service & Order Management Specialist (French Essential, German Desirable) Huntingdon Full-Time (hybrid) Reporting to: Customer Service Team Lead The Opportunity An exciting opportunity has arisen to join a growing international business as a French Speaking Customer Service & Order Management Specialist, with German language skills highly desirable. This position plays a vital role in ensuring customers receive an outstanding experience through the accurate and timely processing of orders from placement through to dispatch. Working closely with Customer Service, Sales, Operations, and Logistics teams, you will become a key point of contact for customers, ensuring orders are managed efficiently and professionally throughout the entire order lifecycle. This is a fantastic opportunity for an organised and customer-focused individual to join a busy and dynamic environment. Supporting primarily French-speaking customers, and German-speaking customers where required, you will play a key role in managing customer relationships and coordinating orders from enquiry through to delivery. Ideal for candidates with strong administration, customer service, order processing experience, with good commercial awareness having worked in a commercial setting. This role offers the opportunity to develop a long-term career within a supportive, close-knit, and well-established team. As the business continues to grow through expansion and acquisition, there will be excellent opportunities for progression and professional development. Key Responsibilities

• Process customer orders accurately and efficiently.
• Validate order details, pricing, lead times, and customer information.
• Issue order confirmations and resolve any discrepancies.
• Monitor orders throughout the fulfilment process and proactively address any issues.
• Communicate order updates, delays, and resolutions to customers.
• Create and maintain customer accounts within business systems.
• Ensure customer and order information remains accurate and up to date.
• Work collaboratively with internal departments to deliver the best possible customer experience.
• Support colleagues across the wider Customer Service team when required.
• Contribute to process improvements and continuous improvement initiatives. Skills & Experience Essential
• Fluent French and German (preferred) language skills, both written and verbal.
• Previous experience within Customer Service, Order Processing, Sales Support, Administration, or a similar role
• Excellent attention to detail and accuracy.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Strong problem-solving skills and a proactive approach. Desirable
• German language skills.
• Experience using ERP or CRM systems.
• Experience with Microsoft Dynamics 365, Salesforce, or similar platforms.
• Understanding of order management, supply chain, or fulfilment processes. Please note that specific system experience is desirable but not essential, as full training will be provided for the right candidate. What We're Looking For The successful candidate will be highly organised, customer-focused, and comfortable working with detailed information. You will take pride in providing excellent service, enjoy collaborating with colleagues across multiple departments, and be motivated by finding solutions and delivering positive outcomes for customers. This role would suit someone looking to join a business that is experiencing significant growth and can offer long-term development opportunities as the organisation continues to expand.