Logistics Specialist

We're Hiring: Customer Order Management & Logistics Support Specialist 📍 Location: UK – Fully Remote 📅 Contract Duration: 12 Months About the Role We are looking for a proactive and customer-focused Customer Order Management & Logistics Support Specialist to join a supply chain operations team on a fully remote basis. This role is ideal for someone with experience in customer service, order management, order processing, logistics or supply chain operations who enjoys coordinating customer orders, resolving delivery issues and working with multiple internal stakeholders. Key Responsibilities

• Manage the end-to-end order process, from sales order creation through to customer delivery.
• Process and monitor customer orders, checking product codes, stock availability and delivery details.
• Coordinate with customers, sales teams, supply chain and logistics stakeholders to ensure timely and accurate deliveries.
• Respond to customer enquiries, resolve order discrepancies and proactively communicate potential delays or issues.
• Monitor order fulfilment performance, including On-Time In-Full (OTIF) targets.
• Investigate logistics claims, manage returns and support credit/debit note processing.
• Review delivery shortages and non-conformance incidents, identifying opportunities to reduce costs and improve efficiency.
• Maintain accurate customer records and order documentation while ensuring compliance with internal policies and controls.
• Contribute to continuous improvement initiatives and collaborate with colleagues to improve customer satisfaction. Essential Skills & Experience
• 1–2 years of experience in customer service, order management, order processing, Order-to-Cash (O2C), FMCG or supply chain operations.
• Excellent written and verbal communication skills in English.
• Strong customer relationship management and problem-solving abilities.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proactive attitude, attention to detail and the ability to work independently as part of a team.
• Good working knowledge of Microsoft Office applications. Desirable Skills
• Experience using SAP R/3, SAP or similar ERP/order management systems.
• Experience in FMCG, logistics, distribution or supply chain environments.
• Knowledge of delivery coordination, order fulfilment, returns or logistics claims. SAP experience is desirable, and training will be provided.