Major and Complex Loss Adjuster

About Woodgate & Clark Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK's leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe's market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members. To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims. The Person As Commercial Major and Complex Loss Adjuster you will be at the heart of supporting Major and Complex Loss within our commercial operations team. The role provides an invaluable opportunity for development within Major and Complex Loss Operations with support from a professional and capable team. The role requires someone who is experienced in handling Major Loss and complex claims, including carrying out site visits. This role is perfect for someone with a systematic approach, strong communication skills, and a passion for delivering high-quality outcomes and building strong client relationships. Responsibilities The responsibilities of the Major and Complex Loss Adjuster include (though are not limited to):

• Investigate and manage commercial major & complex loss claims including carrying out site visits.
• Build rapport and a detailed appreciation of the operations impacting the claim and ensure understanding of cover with the Insured, Broker and Insurer.
• Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.
• Negotiate an appropriate solution to the claim within the terms of the policy.
• Assess and provide a pragmatic view of issues and relevant solutions to complex claims
• Prepare reports and comment in detail on all aspects of the claim, to include policy analysis, quantum (including business interruption), recovery and any future actions.
• Instruct, monitor and control claim related experts such as: lawyers, forensic scientists, surveyors, damage mitigation and other experts as appropriate
• Establish and agree a communication plan with all interested parties.
• Calculate and approve interim payments, when appropriate and prepare interim reports.
• Calculate and agree detailed and fully evidenced settlement of claims and prepare comprehensive final reports with supporting documentation.
• Maintain continual professional development in any technical or legal changes which may have a bearing on major loss and complex claims.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.
• You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company Skills and Experience (E: essential, D: desirable)
• Significant, relevant, major and complex loss adjusting experience (E).
• Strong client relationship building experience (E).
• Excellent communication and customer service skills (E).
• An organised self-starter able to work on your own initiative (E).
• Logical and systematic in approach, delivering with accuracy and to specific deadlines (E).
• Sound written and verbal communication skills (E).
• Attention to detail (E).
• Quick learner (though training will be provided) (E).
• Capable of prioritising competing workloads in busy periods and balance/coordinate a variety of work concurrently (E).
• Proactive, positive and quality-focused (E).
• Ability to work on own initiative, autonomously, as well as part of a wider team (E).
• Flexible approach – you will be required to travel throughout the UK as appropriate (E). Education and Qualifications (E: essential, D: desirable)
• ACILA, or ACII or other relevant professional qualification or experience (D).