AOG and Express Operations Coordinator

About the Role We are seeking an experienced AOG & Express Operations Coordinator to join our time-critical logistics operations team. The successful candidate will manage urgent AOG (Aircraft on Ground), NFO (Next Flight Out), express, and other time-sensitive shipments from booking through to final delivery, ensuring efficient coordination, accuracy, and adherence to strict operational deadlines. The role requires a strong understanding of HMRC customs procedures, including import and export customs entries, along with the ability to perform effectively in a fast-paced environment where timely decision-making is essential. Key Responsibilities

• Manage AOG, NFO, express, and other time-critical shipments from initial booking through to final delivery.
• Coordinate urgent shipments with customers, airlines, carriers, agents, customs authorities, and other operational partners.
• Monitor shipments closely and provide proactive updates throughout the shipment lifecycle.
• Process import and export customs entries in accordance with HMRC requirements.
• Ensure customs documentation is accurately prepared and submitted.
• Maintain compliance with HMRC customs procedures and applicable regulations.
• Identify and resolve operational issues promptly to minimise delays.
• Coordinate collections, flight arrangements, customs clearance, and final delivery within agreed timelines.
• Manage multiple urgent shipments simultaneously while maintaining accuracy and attention to detail.
• Keep customers and internal teams informed of shipment progress and any potential delays.
• Maintain accurate operational records and update relevant systems.
• Collaborate with the wider operations team to meet service standards and customer requirements.
• Escalate operational challenges and customs-related issues when necessary. Essential Experience & Skills
• Proven experience in AOG, NFO, express freight, or time-critical logistics operations.
• Strong understanding of air freight processes and urgent shipment handling.
• Good working knowledge of HMRC customs procedures.
• Practical experience processing import and export customs entries.
• Proven ability to manage shipments end to end, from initial booking to final delivery.
• Ability to work under pressure and make prompt, informed decisions.
• Excellent communication and customer service skills.
• Strong attention to detail, particularly when handling customs documentation and shipment information.
• Effective organisational, coordination, and prioritisation skills.
• Proficiency in Microsoft Excel and CRM systems.
• Experience with BoxTop or similar logistics or transport management systems would be an advantage. Personal Attributes The ideal candidate will be:
• Proactive, resourceful, and solutions-oriented.
• Calm and composed under pressure.
• Highly organised, with strong attention to detail.
• Confident in managing urgent and demanding situations.
• Customer-focused with a professional approach.
• An effective communicator and team player.
• Comfortable working independently while collaborating with colleagues when required.
• Flexible and adaptable in a fast-paced, time-sensitive operational environment.