IT Operations Manager - IT Infrastructure and Operations

Responsibilities

• Responsible for planning, directing, coordinating and controlling the Data Centre operations & Production Control
• Ensure stability of day-to-day processes & activities
• Scrutinize & improve continuously to achieve improved service at reduced costs
• Manage the IT Service Level for internal users
• Manage the process of IT Operations, Production Control and Incident Management
• Manage physical security control of the data centres
• Maintain the Disaster Recovery (DR) Plan and conduct the DR drill
• Monitor the service quality of IT Operations & Production Control & ensure they have strictly followed the standard operating procedures
• Initiate training programs to develop & improve the skills of staff
• Perform any other duties as directed by supervisor
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work Requirements
• Degree in Computer Science or equivalent; OR
• Preferably over 10 years' of related IT experience covering the following:
• At least 3 years in managerial position
• Solid knowledge and experience in maintaining scalable and mission critical IT infrastructure with network, storage, high availability and resilience
• Experience of IT best practices implementation
• Solid experience in managing a 7x24 support team
• Holder of PMP or ITIL Manager certification is an advantage
• Proficient in spoken & written English and Chinese (Cantonese + Mandarin) Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.