PL - Aftersales Operations Specialist

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Responsibilities

KPI Analysis and Reporting

• Prepare and maintain reports
• Analyze service shops performance
• Identify process bottlenecks and operational gaps within aftersales
• Build dashboards and reporting tools in Excel and Power BI
• Recommend corrective actions and process improvements

Process and Systems Management

• Maintain data quality in aftersales systems
• Verification and ensuring compliance with procedures
• Support in the preparation and implementation of after-sales processes, procedures and standards
• Verification and ensuring compliance with procedures
• Support testing and rollout of new tools and systems
• Optimize workflows between HQ and dealer network

Aftersales Operations Support

• Coordinate aftersales operations across the dealer network
• Management of correspondence with dealers
• Support aftersales marketing campaigns and technical actions
• Support onboarding of new service shops
• Deliver process trainings
• Conduct operational and quality audits
• Follow up on corrective action plans and compliance improvements

Special Projects

• Support new model launches from an aftersales readiness perspective
• Coordinate retrofit, recall, and service campaign execution
• Participate in customer service digitalization projects
• Optimize spare parts stock and logistics processes
• Cooperate with HQ and regional teams on European aftersales initiatives

Skills & Experience Required

• 3+ years' experience in automotive aftersales operations or network management.
• Strong understanding of aftersales KPIs, and automotive processes.
• Proven ability to drive operational performance.
• Project management capability with structured execution and strong follow-up.
• Excellent communication, analytical skills, and stakeholder management.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Fluent in Polish
• Very good knowledge of English

We Offer:

• Competitive remuneration based on performance and experience.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

Location: Poland
Type of Employment: Full-time