Service Administrator

Harmony is on a mission to be the best life safety partner to work with and for. Rated an 'Outstanding Employer' by Best Companies in 2025, we are only getting bigger and stronger - and we're looking for A-players to help us get there.

We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe.

We are now hiring a Service Administrator to support our technicians, clients and service team in delivering excellent customer service and full compliance. You will play a key role in ensuring dedicated service contracts run smoothly, customers are supported and compliance is always met.

This is more than just a support role. It is about bringing the right energy, accountability and resilience to our mission of saving lives through fire and height safety

• Assist service technicians with tools, equipment and materials for fire safety system inspections and maintenance.
• Help with scheduling, documentation and reporting to ensure compliance with industry standards.
• Perform basic inspections, inventory checks and preparation of service kits.
• Communicate with customers and team members to ensure smooth service delivery.
• Uphold safety protocols and company standards at all times.
• Build long-lasting, positive and trusting relationships with our key service clients.
• An A-player mindset - high standards, extreme ownership and the drive to do things properly, the first time.
• A team player with a positive, can-do attitude.
• A strong sense of accountability and reliability.
• The ability to adapt and stay resilient in fast-paced or physically demanding environments.
• Excellent communication and organisational skills.
• Previous experience in a technical, construction or service-based role is an advantage, although not essential - we will train the right person.

This is a chance to be part of one of the UK's fastest-growing fire safety specialists - working at the heart of our service team and building a career in an industry that genuinely matters. At Harmony, we ask a lot - and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A-players here enjoy a competitive salary, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto enrolment pension, two major company events a year and our Reward and Recognition scheme - including European mini-breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way - and none of it is a perk for showing up; it's what we share with the people pulling the business forward.