Apprentice Account Handler

An exciting opportunity to work for an established and independent insurance business based in Hereford. You will learn the different aspects of the business including commercial insurance with the potential of spending time in our close protection and security department. You will study Business Administrator Level 3 Standard.

What you'll do

• Working with Account Executives to service their clients including Renewals, New Business and Mid Term Adjustments.
• Email and Letter writing.
• System administration.
• Face to Face and Telephone work.
• General Office Administration.
• Office support tasks including post etc.
• Full training provided.

Training

• Formal training is delivered at HWGTA, located in Hereford (HR4 9SX).
• You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
• You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator level 3 qualification.
• There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

After the apprenticeship

• For the right person, there is potential to progress to an Account Handler and further with time.

Skills

• Communication skills
• Positive
• Enthusiastic
• Motivated to learn new things
• Honest
• Reliable
• Forthcoming
• Great attention to detail
• Confident communicator
• Computer literate

Qualifications

• Essential: GCSE or equivalent, English and Maths (grade 9-4/A*-C)
• Desired: A Level, English or Business Studies (grade C or above)

Things to consider

This vacancy could close sooner if a suitable candidate is found.

About the employer

Clarke Jeffreys Insurance has been trusted to provide insurance solutions for businesses large and small for over 20 years in Herefordshire and beyond. CJ Insurance has never rested on its laurels; the business was founded by Jeff and Denise Clarke in 1993 in the spare bedroom of their home and rapidly grew, leading to Jeff taking their first office space, and quickly taking on 2 members of staff.

Jeff's son James joined the business in 2000 as a Personal Lines Handler. Due to the office location in Hereford, 2005 saw James receiving a significant amount of enquiries from ex-Special forces who were moving into the private security sector and struggling to find anyone who understood the type of specialised insurance that they needed.

James and his wife Helen took over ownership of the business in 2013 and continue to run and grow the business. In 2023 CJ relocates to larger offices where they continue to look after existing and new client's insurance needs.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
• Expected duration: 1 Year 4 Months
• Hours: 35 hours a week. Working week: 9.00am - 5.00pm, Monday - Friday, 1 hour for lunch unpaid. Please note we do not work Bank Holidays.
• Start date: 29 October 2026
• Positions available: 1
• Wage: £14,560 a year