Customer Service Administrative Officer Apprenticeship

My Toilet Spares has a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, pick orders and escalate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.

What you'll do

• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Training

Level 2 Customer Service Practitioner apprenticeship standard:

• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)
• One to one Tutor Assessor support in the workplace
• Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

After the apprenticeship

Excellent future prospects for the right candidate.

Skills

• Communication skills
• Customer care skills
• Administrative skills

Qualifications

• Desired: GCSE, English and Maths (grade 4)

About the employer

Bathroom supply store in Hull

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: MCARTHUR DEAN TRAINING LIMITED
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday - Friday, 9.00am - 5.00pm, with an hour for lunch.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £14,560 a year