Business Administration Service Apprenticeship

McArthur Dean Training are currently looking to recruit an apprentice to join our Business Development Team. This will suit a candidate who would like a diverse and varied role. Included in your role will be marketing, reception duties and also data entry. You will also organise and manage the booking of candidates in for interviews.

What you'll do

• Answering telephones on the company switchboard
• Dealing with customers arriving at the company, making them feel welcome
• Assisting with initial assessments and the interview process
• Creating interview/starter files
• Updating documentation
• Updating various databases
• Filing
• Undertaking post duties daily
• Checking learner and employer reference numbers for starter files
• Photocopying and scanning documents
• Using tracking systems where appropriate
• Speaking directly with employers and learners
• The above list is in no way exhaustive and the successful candidate could be given other responsibilities as they develop and gain more experience
• Implement and abide by the company's health and safety policy

Training

• Working towards achieving your Customer Service Practioner Level 2
• Functional Skills, Maths and English if required
• Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at a professional level

After the apprenticeship

This opportunity could lead to a permanent full-time post for the right candidate.

Progression onto either Business Admin Level 3 or Customer Service Specialist Level 3.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Initiative

Qualifications

• Desired: GCSE, Maths and English (grade 4)

About the employer

McArthur Dean Training is an independent training provider that has been trading since 1995. Based in Hull, Scunthorpe and Grimsby we offer apprenticeships in office based roles for either new or existing members of staff.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: MCARTHUR DEAN TRAINING LIMITED
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday - Friday, 9am - 5pm.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £14,560 a year