Customer Service Apprenticeship

You will support the reception team to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other staff. The Practice will provide training and ongoing support to enable you to use the systems and processes already set up.

What you'll do

Main duties and responsibilities include:

• Making appointments for patients
• Respond to all requests for home visits / urgent calls
• Respond to all queries and requests for assistance from patient, visitors and other members of staff as required
• To date stamp and sort in-coming mail in an appropriate manner and file same within agreed protocols
• To record all petty cash transactions in a cashbook as required
• Keep the reception and waiting areas safe and tidy
• Attending Staff Meetings/other meetings as required
• Taking part on training courses as highlighted necessary for the job
• To adhere to any protocols & procedures detailed in the Staff Handbook

Training

Level 2 Customer Service Practitioner apprenticeship standard:

• Level 2 Functional Skills in maths and English (if required)

End-Point Assessment (EPA)

• One to one Tutor Assessor support in the workplace
• Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

After the apprenticeship

Excellent future prospects for the right candidate.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Desired: GCSE, Maths and English (grade 4)

About the employer

As an Apprentice you will support the reception team to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other staff. The Practice will provide training and ongoing support to enable you to use the systems and processes already set up.

You will be required to demonstrate good customer service and interpersonal skills and have good computer skills. You must also be committed to completing the

We are pleased to be able to offer this exciting opportunity to someone wishing to enter the world of Primary care and specifically General Practice.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: MCARTHUR DEAN TRAINING LIMITED
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday to Friday, 9.00am - 5.00pm.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £14,560 a year
• Other locations: Immingham, DN40 3EL