Pharmacy Customer Service Apprenticeship

Join our team as a Pharmacy Counter Assistant Apprentice! Serve customers, assist with prescriptions, manage stock, and complete on-the-job training to gain a recognised qualification. Develop your skills in a supportive team and start your career in pharmacy and healthcare today.

What you'll do

A Pharmacy Counter Assistant typically handles the following day-to-day duties:

• Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits)
• Processing Transactions - Handling payments and recording sales accurately
• Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision
• Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised
• Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed
• Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting
• Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service

After the apprenticeship

Customer Service Lead.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade C)
• Essential: GCSE, Maths (grade C)

Benefits

20% Staff Bonus.

About the employer

At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: STAFF SELECT LTD
• Expected duration: 1 Year
• Hours: 39 hours a week. Working week: The applicant will work between 8:30am and 6:30pm, depending on the shift pattern. Hours will vary within this period in line with the rota, and occasional bank holiday work may be required.
• Start date: 1 December 2026
• Positions available: 1
• Wage: £16,224 to £25,775.88 a year