Business Admin Apprenticeship

An exciting opportunity has arisen for an enthusiastic and self-motivated receptionist to join our team as part of a quality improvement programme at North Park Health Centre.

We are looking to appoint a Medical Receptionist who possess the skills to support the smooth day to day running of the Practice.

What you'll do

Key Responsibilities:

• Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect
• Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments
• Greeting patients and visitors to the practice
• Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments
• Deal with and process all types of patient referrals liaising directly with General Practitioners, Patient services staff including medical staff from other areas
• Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures
• General office administration, including scanning, making outbound calls to patients, electronic filing and faxing
• Liaise in a professional manner with each member of the team, providing relevant information
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers

Training

Business Administrator Level 3.

The successful candidate will have previous experience of working with the general public, have excellent communication skills and be smart, polite and confident.

You will also possess a strong team ethos, will be friendly and able to convey a positive image of the practice to patients and Partners and will be ready to work with our existing reception team.

The role will be challenging and rewarding and will provide the opportunity for advancement and development. Full training will be given. Informal visits to the Practice are welcome.

After the apprenticeship

Full-time employment.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Patience

About the employer

Services Provided

General medical services and routine GP appointments

Chronic disease management and annual health reviews

Maternity, midwifery, and nursing care

Online appointment and triage access via platforms.

Are you trying to book an appointment?

Do you want to know how to register as a new patient?

Do you need urgent care information outside of normal hours?

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: ACCESS FURTHER EDUCATION LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 30 hours a week. Working week: Monday to Friday 9am to 5pm
• Start date: 1 November 2026
• Positions available: 1
• Wage: £12,480 a year