Customer Service Apprentice

Handsfree Group, a small, friendly team, are looking for a motivated, Customer Service Apprentice with a particular interest in technology to join their team. This opportunity offers career advancement.

What you'll do

A normal day would include:

• Dealing with inbound faults and enquiry calls from existing Datalive and Handsfree Group customers
• Responding to basic and routine inquiries of a technical nature for our various market leading business-led communications products, including hardware/software, or other designated client products
• Assisting external users of our technical products or services by answering questions and solving problems involved in their use
• Using the systems and diagnostic tools provided, walking customers through queries helping to solve issues by utilising strong technical and diagnostic skills
• Proactive monitoring of customer products for the purpose of maintaining positive health and status to avoid potential problems
• Providing excellent customer service
• Testing of application

Technology aspect - Not Critical:

Apprenticeship Responsibilities:

• Not critical but an understanding of or willingness to learn Python, Angular, Django, Node would be beneficial
• Not Critical but an understanding of Google Cloud Platform would be beneficial

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Training

Customer Service Practitioner Level 2.

After the apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Enthusiastic
• Outgoing
• Welcoming
• Interested in Technology
• Time management skills
• Knowledge of Microsoft Office
• Reliable
• Organised
• Determined

Qualifications

• Essential: GCSE, English (grade A*-C/9-4)
• Essential: GCSE, Maths (grade A*-C/9-4)

About the employer

We are a friendly team that supplies and installs the latest market leading vehicle technology innovations, through our UK and USA operations.

Given this experience we know, precisely, how to tailor vehicle communication, safety and security solutions on a case-by-case basis.

We help transport, logistics, fleet and emergency service clients improve the way their employees drive, communicate and promote safety, while significantly reducing their vehicle running costs.

We have experience providing products and installations into cutting edge SME's, as well as multi-million pound global organisations that are looking for the best in vehicle technology and installation.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: THE GROWTH COMPANY LIMITED
• Expected duration: 1 Year
• Hours: 40 hours a week. Working week: Monday to Friday 8.00am to 4.30pm
• Start date: 16 November 2026
• Positions available: 1
• Wage: £22,000 a year