Customer Service Apprenticeship - Banbury Specsavers

As an apprentice in our store you'll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and dealing with orders and payments.

What you'll do

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders
• Efficiently answer telephone calls to the store
• Advising customers their hearing aids / glasses are ready or delayed as appropriate

Training

• Level 2 Customer Service Practitioner Apprenticeship Standard
• Functional Skills in maths and English (if required)
• Blended on / off-the-job training and location to be confirmed

After the apprenticeship

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Skills

• Communication skills
• Organisation skills
• Administrative skills
• Team working

Qualifications

• Desired: GCSE, Maths (grade 9-3 (A*- D))

Things to consider

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About the employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: SPECSAVERS OPTICAL SUPERSTORES LIMITED
• Expected duration: 1 Year
• Hours: 40 hours a week. Working week: Days and shifts to be confirmed. Full-time to include weekend working.
• Start date: 10 November 2026
• Positions available: 1
• Wage: £17,101.92 a year