Apprentice Parts Sales Advisor - Automotive Trade Supplier - Norwich

As an Apprentice Parts Advisor with one of the UK's leading DAF Truck dealerships. You'll get paid training, hands-on experience, and a Level 2 qualification - plus travel and accommodation to the DAF Academy are covered. A great first step into customer service, with potential to progress to a level 3 qualification.

What you'll do

As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:

• Safely storing and organising parts
• Receiving, checking, and handling stock deliveries
• Processing customer orders and payments
• Using computer systems to manage parts and orders
• Identifying, sourcing, and ordering parts for vehicles
• Assisting with customer enquiries and offering product advice when needed
• Monitoring and solving customer problems / enquiries
• Following key company procedures and working as part of a team

Training

• As a Level 2 Trade Supplier apprentice, you will learn on the job while also receiving structured training to support your development
• 80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
• Off-the-job training will follow the time allocations outlined in the Occupational Standard

This off-the-job training is delivered by a qualified tutor through a mix of:

• Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
• Six to ten online sessions in small groups or 1:1 format across the apprenticeship

Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.

Trade Supplier Level 2 Apprenticeship Standard:

• Apprentices will be trained within the dealership and supported by a dedicated Skills Coach, who will make contact at least every 28 days
• This close support network ensures you stay on track, build confidence, and enjoy your apprenticeship journey

Your training includes:

• An industry-recognised Level 2 Trade Supplier Standard qualification
• Functional Skills in maths and English (if required)
• All travel, accommodation, and meals are covered for in-person training sessions at the DAF Apprentice Academy

After the apprenticeship

After this apprenticeship:

• Potential for further study, with a progression route to a Level 3 Customer Service Specalist qualifiction, for suitable graduates
• A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
• Future prospects are endless
• By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

About the employer

Ford & Slater is one of the UK's largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.

Apprenticeship details

• Course: Trade supplier (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: SKILLNET LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 39 hours a week. Working week: Monday - Friday, 8.00am - 4.30pm (One early finish per week).
• Start date: 2 November 2026
• Positions available: 1
• Wage: £16,224 a year