Apprentice Service Advisor - Birtley

As an Apprentice Service Advisor, you will be the first point of contact for our service department customers. You'll learn how to handle service bookings, schedule workshop jobs, provide accurate service and repair updates, and ensure a high level of customer satisfaction at every stage of the service process.

What you'll do

• Welcome and assist customers in person and over the phone in a professional manner
• Book in vehicles for service and repairs, managing workshop schedules effectively
• Liaise with technicians to ensure timely updates and accurate information for customers
• Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
• Maintain accurate records of customer interactions and service history
• Provide a high standard of customer care and help drive service department performance

Training

• Business Administrator Level 3
• This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
• The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

After the apprenticeship

• The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
• In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
• This role often serves as the foundation for more advanced career development within the aftersales function

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Patience

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

About the employer

Ford & Slater is one of the UK's largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: LEARNING SKILLS PARTNERSHIP LTD
• Expected duration: 1 Year 6 Months
• Hours: 40 hours a week. Working week: Monday to Friday, between 08:00 and 16:30. 30-minute unpaid lunch break.
• Start date: 1 November 2026
• Positions available: 1
• Wage: £16,640 a year