Customer Service Advisor Apprenticeship - Brindley Mazda Wolverhampton

This Apprenticeship Programme is an exciting opportunity to kick-start your career with Mazda. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.

What you'll do

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

• Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
• Greet customers in a professional and courteous manner, ensuring a positive service experience
• Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
• Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
• Coordinate with the parts department to ensure timely availability of required components for service appointments
• Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
• Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
• Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
• Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
• Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training

The programme typically lasts for 14 months, and you'll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)

• All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Stewartby
• Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
• Your development is supported through your Mazda Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry

This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you're qualified.

After the apprenticeship

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you've successfully completed the programme.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Patience

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

Things to consider

• Driving Licence

About the employer

Our story starts some 90 years ago, with one man, a big idea and a love for cars. It was 1931 when Bill Brindley first began his enterprise, then called Birches Bridge Garage, selling Morris cars from a wooden shed in Codsall.

It was a time when the world suffered from the Great Depression and many small businesses would fail. Indeed, Birches Bridge did close and fell derelict as Bill left to serve in the Second World War, but this was far from the end. Colonel Bill Brindley returned in 1945 to bring his business back to life. Under his determined and capable management, W. Brindley Garages grew into a popular local business; and it didn't stop there, either. Over the years Brindley Garages went from strength to strength, a passion for motoring and dedicated customer service pushing the company onwards and upwards.

The 1960s saw Bill's son Robin join the company, working his way from shop floor upwards to obtain a thorough understanding of the motoring world and the Brindley values and ideals before taking the company helm from his father.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: CALEX UK LTD
• Expected duration: 1 Year 2 Months
• Hours: 40 hours a week. Working week: Monday- Friday, 8.30am- 5.30pm. However, each of our dealers will have different requirements.
• Start date: 6 December 2026
• Positions available: 1
• Wage: £16,640 to £26,436.80 a year