Business Administrator Service Apprentice

We have an exciting opportunity for an organised and motivated individual to join a friendly Customer Service team within a busy business-to-business environment. This role offers the chance to gain hands-on experience while working towards a Level 3 Business Administration Apprenticeship.

What you'll do

• Answer telephone calls professionally and direct enquiries where appropriate.
• Respond to customer emails in a timely and professional manner.
• Process customer sales orders accurately using internal systems.
• Check stock availability and liaise with colleagues regarding customer requirements.
• Assist with delivery scheduling and communicate updates to customers.
• Liaise with warehouses and transport providers regarding deliveries.
• Raise delivery documentation and maintain accurate records.
• Support the team with general administration, filing and record keeping.
• Learn about the organisation's product range, customers and supply chain.
• Escalate queries or issues to senior team members when required.
• Provide excellent customer service at all times.

Training

• Training will be delivered by means of regular online sessions.
• Successful completion of the apprenticeship will result in a Level 3 Business Administration qualification.

After the apprenticeship

On successful completion of the apprenticeship, there will be the opportunity to move into full-time employment.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4/C)
• Essential: GCSE, Maths (grade 4/C)

Things to consider

Due to the location, a full driving licence is required.

About the employer

TrAC Futures is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: HEART OF ENGLAND TRAINING LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 40 hours a week. Working week: Monday - Friday, 9.00am - 5.00pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £16,640 a year