Vehicle Parts Advisor Apprenticeship - Group 1 Ford Wokingham

This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

What you'll do

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers as needed
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
• Uphold company policies and procedures regarding parts sales, returns, and exchanges
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

• The programme typically lasts 12–14 months, depending on the career path chosen, and you'll achieve a nationally recognised qualification
• All of our apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry
• Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules
• Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

After the apprenticeship

• There are lots of opportunities to develop your career within our expanding Dealer Network
• Your early development is carefully mapped through your apprenticeship journey, with your learning focused toward achieving an industry-recognised qualification that's recognised across the motor industry
• This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4/C)
• Essential: GCSE, Maths (grade 4/C)

Things to consider

Full UK Driving Licence.

About the employer

Inchcape is the leading independent global automotive distributor. We are a business delivering sustainable growth and cash returns, with a diversified geographic presence in 38 markets. We partner with our mobility companies, unlocking opportunities through our people and technology. We use our in-market expertise coupled with our advanced data analytics to deliver outstanding performance for our partners and build stronger automotive brands.

Apprenticeship details

• Course: Supply chain warehouse operative (level 2), Transport and logistics
• Apprenticeship level: Intermediate (level 2)
• Training provider: CALEX UK LTD
• Expected duration: 1 Year 3 Months
• Hours: 40 hours a week. Working week: Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30-hours per week.

Off-the-job training will follow the time allocations outlined in the Occupational Standard.

• Start date: 8 December 2026
• Positions available: 1
• Wage: £16,640 a year