Customer Service Apprenticeship

This role combines customer service, reception, and business admin responsibilities, making it ideal for someone who enjoys interacting with people while developing valuable commercial and organisational skills. As the face of Gallagher, you will play a key role in creating a welcoming and professional environment.

What you'll do

• Welcome visitors, customers, and guests to the Gallagher

office in a professional and friendly manner

• Manage the reception area and customer experience

facilities, ensuring they are well-presented at all times

• Escort visitors and assist with sign-in procedures where

required

• Answer and direct incoming telephone calls professionally
• Support customer and partner training events, meetings, and

workshops

• Act as a positive ambassador for the Gallagher brand
• Administration Support
• Provide general administrative support to various business

departments

• Organise and maintain electronic and paper filing systems
• Prepare meeting rooms and training facilities
• Order lunches, refreshments, and catering for meetings,

training sessions, and customer events

• Assist with diary coordination and meeting arrangements
• Support data entry, reporting, and document preparation

using Microsoft Office applications

• Business Operations Support
• Assist with a variety of operational and office processes
• Help coordinate office supplies and general building

administration activities

• Support record keeping and document management
• Participate in continuous improvement activities and

business projects

• Carry out additional administration duties as required by the

team

Training

• The apprenticeship will be delivered with a blend of onsite and online meetings with the apprentices assessor every 4-6 weeks until completion of the apprenticeship

After the apprenticeship

• A recognised apprenticeship qualification
• Practical experience across customer service and business

operations

• Exposure to a global technology business
• Ongoing support, coaching, and development
• Opportunities for future career progression within Gallagher
• Experience working with customers and colleagues across

the UK and Euro

Skills

• Excellent communication skills
• Excellent interpersonal skills
• Friendly & confident manner
• Professional manner
• Strong customer service focus
• Good organisational skills
• Good attention to detail
• Good Microsoft Office skills
• Good with Word, Excel & Teams
• Able to manage multiple tasks
• Ability to prioritise
• Positive attitude
• Willingness to learn
• Enthusiastic and motivated
• Reliable and punctual
• Professional appearance
• Good team player
• Must have a can do attitude
• Keen to develop new skills

Qualifications

• Essential: GCSE, English (grade A* - C / 9 - 4)
• Essential: GCSE, Maths (grade A* - C / 9 - 4)

Benefits

• 10% bonus scheme

About the employer

Our story began in Hamilton, New Zealand way back in 1938 with a horse named Joe.

When Joe took too much of a liking to using a car as a scratching post, his owner, Bill Gallagher Senior, started looking for a solution. He devised a cunning electrical circuit that delivered a harmless – but startling - shock whenever the horse rocked the vehicle. It quickly cured the problem and sparked the idea for the world's first electric fence.

• 85 years later, we're still headquartered in Hamilton, New Zealand with a team of 1300 people worldwide collaborating with our customers, our partners, and our communities to fulfil our purpose: to protect what matters most with our world-leading security solutions.

Apprenticeship details

• Course: Customer service specialist (level 3), Sales, marketing and procurement
• Apprenticeship level: Advanced (level 3)
• Training provider: INTEC BUSINESS COLLEGES LIMITED
• Expected duration: 1 Year 7 Months
• Hours: 37.5 hours a week. Working week: Monday- Thursday 8.30am- 5.00pm & Friday 8.30am- 4.00pm with a half hour lunch break.
• Start date: 10 November 2026
• Positions available: 1
• Wage: £16,990 a year