Apprentice Medical Secretary

This vacancy is for an Apprentice Business Administrator based in Accrington.

The successful applicant will have the opportunity to undertake valuable work experience dealing internal and external customers with whilst gaining on the job qualifications.

What you'll do

Secretarial Duties:

• Type letters, reports and other documents as required by the partners, Practice manager and other team members
• Create referrals and basic TWIMC letters from patient notes
• Liaise with hospital and community departments regarding patient care, appointments, etc.
• Process all referrals and forward to appropriate departments
• Ensure telephone enquiries are dealt with in a courteous and timely manner and take messages as appropriate
• Manage all insurance forms, medical reports, benefit forms, private medicals and other non-NHS funded work
• Invoice for non NHS funded work and maintain log
• Maintain and action referrals database on E-referral service, including referrer action required list and awaiting booking and acceptance list
• Monitor advice and guidance requests
• Co-ordinate issue of death certificates and cremation paperwork
• Co-ordinate and liaise with cemetery office for medical referee cremation paperwork
• Co-ordinate and liaise with patient relatives, Gp?s, coroner?s office the MES service for death certificate paperwork
• Provide safeguarding admin support to safeguarding leads
• Take notes and attendance log at Practice meetings when required
• Undertake photocopying / filing as required

Administration Duties:

• Action tasks as required
• Maintain audit data regarding hospital DNAs
• Monitor progress of 2 week cancer referrals and weekly audit
• Participate in providing holiday / sickness cover for scanning, and other admin or reception duties as required

After the apprenticeship

Opportunities available in different departments within the business.

Skills

• Communication skills
• Attention to detail
• Organisation skills

Qualifications

• Essential: GCSE, English (grade Grade 4/C or above)
• Essential: GCSE, Maths (grade Grade 4/C or above)

About the employer

Working together: for our patients, with our patients, for Peel HouseThe Practice Team are available between the hours of 8.00am and 6.30pm Monday to Friday. Surgeries and clinics run at various times throughout the week and further information can be found on the Services page. Appointments are available by arrangement and can be accessed by telephoning or calling into the surgery.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: TRAINING 2000 LIMITED
• Expected duration: 1 Year 7 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday 9.00am - 5.00pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £15,600 a year