Customer Service and Business Admin Executive Apprentice

An exciting opportunity within the waste and recycling industry. You'll support our customer service and administration teams, helping with customer enquiries, collection bookings, job administration, documentation and general office duties while developing your skills and industry knowledge along with hosting duties etc.

What you'll do

HAZ TECH Ltd is looking for an enthusiastic and motivated Customer Service Apprentice to join our growing team. This is an excellent opportunity for someone looking to start their career, develop valuable business skills and gain experience within the waste and recycling industry.

Working alongside our experienced Customer Service, Operations and Sales teams, you will receive full training and support while gradually taking on greater responsibility as your knowledge and confidence develop.

The role will involve a combination of customer service, administration and operational support, including:

• Answering incoming telephone calls and dealing with customer enquiries in a friendly and professional manner
• Monitoring and responding to emails and directing enquiries to the appropriate member of the team
• Providing general administrative support across the business
• Accurately entering and maintaining customer, collection and job information on company systems
• Assisting with booking and coordinating waste and recycling collections throughout the UK
• Communicating with customers regarding collection dates, requirements and service updates
• Preparing, processing and assisting with, waste documentation and Proofs of Delivery (PODs) and Hazardous Waste Consignment Notes (HWCN's)
• Supporting the preparation of quotations and other customer documentation
• Liaising with drivers, suppliers, recycling facilities and other members of the HAZ TECH team
• Maintaining accurate electronic records and assisting with general data management
• Learning about the different services provided by HAZ TECH, including the collection and recycling of WEEE (waste electrical and electronic equipment), batteries, vapes and other waste streams
• Developing an understanding of environmental compliance and the importance of accurate documentation and record keeping within the waste and recycling industry
• Supporting the Customer Service, Operations and Sales teams with day-to-day activities and projects
• Undertaking additional duties and responsibilities as your skills, knowledge and experience develop
• Assisting with the hosting of site visits etc.

No previous experience within the waste and recycling industry is required.

We are looking for someone who is organised, reliable, punctual, willing to learn and comfortable communicating with customers and colleagues. Throughout the apprenticeship, you will work towards your Level 3 Business Administrator Apprenticeship, combining structured learning with practical workplace experience. This role has been designed to provide a genuine starting point for a long-term career with HAZ TECH. As you progress through the apprenticeship, you will be encouraged to take greater ownership and responsibility, with potential future opportunities within Customer Service, Operations, Sales Support, Account Management or wider Business Administration. For the right person, our aim is for the apprenticeship to lead to a permanent position and continued career progression within HAZ TECH Ltd.

Training

As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:

• Business administrator Level 3
• English, maths if required At Havant & South Downs College

We offer different methods of delivery either work based or day release dependent on the course. This will be discussed with you upon appointment.

After the apprenticeship

HAZ TECH Ltd is a growing business and we are looking for someone who wants to develop with us. For the right candidate, successful completion of the apprenticeship is expected to provide the opportunity to progress into a permanent position within the business. As your skills, knowledge and experience develop, there will be opportunities to take on greater responsibility and potentially progress within Customer Service, Operations, Sales Support, Account Management or Business Administration. We are looking for someone who can start at entry level, learn how our business and industry operate and potentially develop into a key member of the HAZ TECH team over the longer term.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

About the employer

HAZ TECH is a growing UK waste and recycling company specialising in the collection, treatment and recycling of electrical waste (WEEE), batteries and vapes. We work with businesses and organisations across the UK, providing responsible and compliant recycling solutions while helping our customers meet their environmental obligations. We are a friendly, ambitious and growing team, and this apprenticeship offers an excellent opportunity to start a career from the ground up. You'll gain experience across customer service, administration and the wider business, with full training, support and genuine opportunities to take on more responsibility and progress as the company continues to grow.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: HAVANT AND SOUTH DOWNS COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 37.5 hours a week. Working week: Monday- Friday

8:30am- 4:30pm

• Start date: 2 November 2026
• Positions available: 2
• Wage: £15,600 a year