Bar and Waiting Apprentice

Built in 1520, our historic pub the Prospect of Whitby is the oldest riverside tavern in the country. Sat in Wapping, on the edge of the Thames and surrounded by dockland areas, it's the perfect place to rest, in a family-friendly atmosphere. All sorts of people from sailors to British movie stars, have tread over our original 400-year-ol

What you'll do

As a Bar and Waiting Apprentice with Urban Heritage, you'll be the face of our company, making sure that every guest leaves with a smile on their face and a full belly. Whether it's greeting customers with a warm welcome or remembering that favourite spot they like to sit in, you know how to make them feel special.

Urban Heritage are contemporary pubs that blends the character and authenticity of Britain's traditional pubs with the energy and style of modern city living. We celebrate the meeting of old and new and focus on premium drinks, craft beers, cocktails, quality wines and a good menu that balances classic pub favourites with contemporary dishes and seasonal flavours. Whether guests are joining for after-work drinks, weekend brunch, casual dining, or evening occasions, Urban Heritage creates an environment that feels stylish, energetic, and effortlessly welcoming.

As a Bar and Waiting Apprentice, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit
• Be the insider behind the bar, offering recommendations to customers
• Prepare and present drinks that meet specifications and customer expectations
• Assist in greeting, serving food and looking after our customers whilst they dine with us
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

What you'll bring:

• Willingness to learn and expand your skills
• Have a great eye for detail, making sure every pint is poured to perfection
• A passion for giving great service and making sure every customer receives a warm welcome
• A positive can-do attitude and be a real team player

We're all about rewarding our team's hard work, that's why...

• You'll receive a competitive salary, pension contribution as well
• You'll receive a competitive salary, pension contribution as well as the chance to further your career across our well-known brands, as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career
• Discount of 33% for you and 15% for your loved ones on all of our brands, so you enjoy your favourite food and drink at a discount
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels, so you can enjoy a weekend away without breaking the bank
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

What your apprenticeship includes:

• You won't need to attend college; our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you
• Obtain Functional Skills in English and maths, with support tailored to your needs (if you don't already have GCSEs or equivalents
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG.

We aim to embed inclusion into every decision we make across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Training

Hospitality Team Member Apprenticeship - Food and Beverage Service L2, including Functional Skills in maths and English.

After the apprenticeship

With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.

Skills

• Team Working
• Organisation Skills

Qualifications

• Desired: null, None required (grade None required)

Things to consider

The closing date is just a guide, if a suitable candidate is found before the closing date, then the vacancy may close early.

About the employer

Greene King is the country's leading pub retailer and brewer, running over 3,100 pubs, restaurants and hotels in towns, villages and city-centre high streets across England, Wales and Scotland. With a rich heritage of over 200 years, we brew award-winning beers and operate managed, tenanted, leased and franchised pubs from our headquarters in Bury St. Edmunds.

Apprenticeship details

• Course: Food and beverage team member (level 2), Catering and hospitality
• Apprenticeship level: Intermediate (level 2)
• Training provider: LIFETIME TRAINING GROUP LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 20 hours a week. Working week: Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed.
• Start date: 30 October 2026
• Positions available: 1
• Wage: £13,520 a year