Customer Experience Administrator Apprenticeship

To provide administrative, coordination and reporting support to the Customer & Customer Experience (CX) function whilst undertaking a Level 3 Business Administrator Apprenticeship.

What you'll do

The role supports the effective operation of Customer Experience governance, reporting, customer insight processes and continuous service improvement activities. Working closely with stakeholders across the business, the apprentice will help ensure actions, risks, customer feedback, documentation and improvement opportunities are effectively tracked and managed, enabling the Customer Experience function to continue developing customer-focused initiatives and strategic improvements.

As an apprentice, you'll be gaining real time experience with:

• Customer Experience & Continuous Improvement
• Reporting & Data Administration
• Customer & CX Governance
• Reporting & Data Administration
• Documentation, Compliance & Coordination
• Apprenticeship Development

After the apprenticeship

Ongoing development and support.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills

About the employer

For over 30 years, Bell's market-leading technology consultation and managed services have enabled organisations to transform their IT capabilities and elevate their business productivity and cost efficiency.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: LIFETIME TRAINING GROUP LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 40 hours a week. Working week: Exact shifts to be confirmed. Mostly remote (around 1 day a week in office).
• Start date: 29 October 2026
• Positions available: 1
• Wage: £20,000 a year