Medical Receptionist Apprentice

VQ Solutions are looking for a medical receptionist to join Moss Healthcare. This fulfilling role includes supporting both reception and administrative teams, ensuring high-quality service to patients and providing vital assistance to the wider Practice Team, while gaining Level 3 Business Admin qualification.

What you'll do

Medical Reception and Patient Services:

• Welcome and support patients in a friendly, professional manner
• Manage appointments, bookings and patient enquiries by phone and in person
• Support patients with care navigation and access to appropriate services
• Use digital systems such as Accurx to communicate with patients
• Maintain a welcoming, safe and organised reception area
• Handle incoming and outgoing post and correspondence

Practice Administration:

• Register new patients and maintain accurate patient records
• Process repeat prescription requests in line with practice procedures
• Monitor shared inboxes and respond to or action requests appropriately
• Complete scanning, filing, data entry and document management
• Support the processing of medical records and patient information

Working with the Practice Team:

• Support clinicians and colleagues by directing patient queries and requests appropriately
• Process new patient registrations and proxy access requests
• Enter and update patient information accurately and confidentially
• Work as part of the wider practice team to provide a safe, efficient and patient-centred service
• Support practice targets and quality standards where required

Training

• You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
• You will have a dedicated VQ Mentor and will also be supported internally by your manager
• During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
• The best part? All apprenticeship work will be completed during working hours

After the apprenticeship

The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience
• Good time management
• Flexibility
• Ability to prioritise
• Enthusiasm

Qualifications

• Essential: GCSE, Maths and English (grade Minimum C/4)

Things to consider

Due to the nature of this business, a high-level of discretion is both expected and essential.

About the employer

Moss Healthcare is a busy, patient-focused GP practice in Harrogate that has grown and evolved by combining high standards of modern medical care with a personal and friendly approach to patient service. Committed to delivering high-quality healthcare services to the local community, it provides essential, additional, and enhanced services under the NHS Personal Medical Services (PMS) Contract.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: VQ SOLUTIONS LTD
• Expected duration: 1 Year
• Hours: 36 hours a week. Working week: The surgery opening hours are 08:00 - 18:30. Shifts to be confirmed.
• Start date: 19 October 2026
• Positions available: 1
• Wage: £21,399.49 a year