Customer Service Apprentice and Social Media Support

During this apprenticeship you will have the opportunity to develop your customer service skills while gaining hands-on experience supporting our customers and social media channels. You'll learn how to communicate with customers, handle enquiries, create engaging social media content and support the wider team with day-to-day tasks.

What you'll do

• Communicating with clients by phone, email and WhatsApp
• Following up for website content, photographs, logos and other information
• Organising client files, photographs and project assets
• Keeping client and project records up to date
• Helping track outstanding actions and project progress
• Passing information between clients and our internal teams
• Supporting general project and administrative tasks
• Helping the social media team research, prepare and organise content
• Sourcing suitable photographs, information and content ideas
• Assisting with scheduling and managing social media content alongside our Social Media specialist
• Assisting with content creation for social media channels

Training

• Work-based training with an assigned tutor. No need to go to another location, e.g. college

After the apprenticeship

• Progression into a full-time role

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

Qualifications

• Desired: GCSE, English (grade 5)
• Desired: GCSE, Maths (grade 5)

Things to consider

• Must be comfortable on the phone, this will be a big part of the role

About the employer

With more than 15 years experience, we've designed, built and managed bespoke websites and advertising campaigns for companies across the UK.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: QUEST TRAINING SOUTH EAST LTD
• Expected duration: 1 Year 6 Months
• Hours: 37 hours a week. Working week: Monday to Friday. Shifts to be confirmed.
• Start date: 26 October 2026
• Positions available: 1
• Wage: £15,392 to £24,454.04 a year