Telesales and Customer Service Level 2 Apprenticeship

We are looking for a motivated and enthusiastic Telesales & Customer Service Apprentice to join our growing team. This is an excellent opportunity for someone looking to begin a career in sales, customer service, and business administration within the logistics and freight forwarding industry.

What you'll do

• Contact prospective customers by telephone to introduce our services and identify sales opportunities
• Maintain accurate customer and prospect records within the company CRM system
• Follow up enquiries and leads generated through marketing campaigns and referrals
• Build positive relationships with potential and existing customers.
• Assist with preparing quotations and customer information
• Support the customer service team with client enquiries and requests
• Update databases and maintain accurate records of all communications
• Learn about the logistics and transport industry to confidently discuss company services
• Work towards individual and team targets

Training

• Customer Service Level 2 Apprenticeship Standard
• Functional skills in maths and English where applicable

Blended on/off the job training and location to be confirmed.

After the apprenticeship

Full-time role with KMB.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Confident Telephone Manor

Qualifications

• Essential: GCSE, English & maths (grade 4)

About the employer

We are a multi award winning freight forwarding company based in Tipton. We offer our customers the best solutions to move their cargo from A to B, we also offer packing solutions, storage and a standalone customs service.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: JUNIPER TRAINING LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 40 hours a week. Working week: Monday - Friday, 8.30am - 5.00pm (1 hour for lunch).
• Start date: 17 October 2026
• Positions available: 1
• Wage: £16,640 a year