Medical Receptionist Apprentice

Start your career in healthcare with our friendly GP practice! As a Medical Receptionist Apprentice, you'll complete a Customer Service Apprenticeship while gaining hands-on experience supporting patients and the practice team. With full training, a supportive environment, and the opportunity to develop valuable skills.

What you'll do

As a Medical Receptionist (Customer Service Apprentice), you will play an important role in supporting the smooth day-to-day running of the GP practice while working towards your apprenticeship qualification.

You will gain valuable administrative and customer service experience in a busy healthcare setting, learning how to provide a professional, efficient, and compassionate service to patients and colleagues.

What a typical day might include:

• Greeting patients and visitors in a friendly and professional manner
• Answering telephone calls and dealing with patient enquiries
• Booking, cancelling, and amending appointments using the practice clinical system
• Signposting patients to the most appropriate clinician or service where appropriate
• Processing prescription requests and directing them to the relevant team
• Scanning, filing, and accurately updating patient records
• Handling incoming and outgoing post and other correspondence
• Assisting with administrative tasks to support GPs, nurses, and the wider practice team
• Maintaining patient confidentiality and adhering to GDPR and NHS policies
• Keeping reception and waiting areas tidy and welcoming
• Learning new systems and procedures while completing apprenticeship coursework

What we're looking for:

• A positive attitude and willingness to learn
• Excellent communication and interpersonal skills
• Good organisational skills and attention to detail
• The ability to remain calm and professional in a busy environment
• A caring and empathetic approach when dealing with patients
• Basic IT skills and confidence using computers
• A reliable and flexible team player who is keen to develop new skills

This apprenticeship offers the opportunity to build a rewarding career within primary care while receiving full training and support from our experienced and welcoming team. No previous healthcare experience is required, just enthusiasm, commitment, and a genuine desire to help others.

Training

Customer Service Practitioner Level 2.

An apprenticeship includes regular remote training with Penshaw View. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

After the apprenticeship

Moving from apprenticeship to medical receptionist.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4/C)
• Essential: GCSE, Maths (grade 4/C)

Benefits

• NHS Bluelight Discount
• 5 Weeks plus bank holidays

About the employer

We are a friendly, close-knit GP practice based in Washington, caring for approximately 7,300 patients. Our team includes three GP Partners, one Trainee GP, two Advanced Nurse Practitioners, one Practice Nurse, two Trainee Practice Nurses, one Healthcare Assistant, a dedicated practice management team, two Medical Secretaries, one Care Coordinator, one Clinical Coder, and seven Medical Receptionists.

We are looking for an enthusiastic and motivated apprentice who is keen to learn and develop their skills while becoming a valued member of our supportive and welcoming team.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: PENSHAW VIEW TRAINING LIMITED
• Expected duration: 1 Year
• Hours: 36 hours a week. Working week: Monday - Friday 8.00am - 6.00pm, working 4 days a week.
• Start date: 16 November 2026
• Positions available: 1
• Wage: £14,976 a year