Degree Apprenticeship - Retail Banking - Leeds - Hsbc

Retail Banking at HSBC helps millions of customers manage their everyday finances while planning for longer-term goals. You'll gain exposure to teams that shape customer journeys, products and operations. Your placements could include branches, contact centres and head office teams. The programme starts in November 2027.

What you'll do

• You'll work with teams across Retail Banking to improve customer journeys, strengthen digital banking and help make everyday banking simpler.
• You could support Products and Propositions teams, help review customer feedback and complaints, analyse trends in data, and turn complex information into clear recommendations.
• You'll work with colleagues across customer, product and delivery teams to understand what needs to change and help shape practical solutions.
• You may also contribute to presentations for senior leaders and support projects linked to service, growth and customer experience.

Training

You'll build your knowledge of retail banking through structured training, mentoring and four placements linked to HSBC UK's strategic priorities. Alongside your BSc (Hons) in Applied Retail and Commercial Banking with the University of Exeter, you'll learn how customer journeys work across channels, products and propositions, and how data, risk and leadership shape better outcomes.

As the programme progresses, you'll deepen your understanding of customer support, people leadership, risk management and product or project management. You'll also strengthen your ability to turn insight into action in a fast-moving, customer-focused environment. By the end, you'll have a rounded view of the retail bank and the skills to build a long-term career in it.

After the apprenticeship

There is an opportunity at the mid point of the apprenticeship to be considered for promotion. On successful completion of the apprenticeship, you'll have gained a degree, valuable professional experience and a range of skills to support your career at HSBC. You'll have opportunities to continue developing your skills and explore a range or career paths within the bank, depending on your experience, interests and business opportunities.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Number skills
• Analytical skills
• Logical
• Team working

Qualifications

• Essential: GCSE, 5 subjects including Maths and English (grade 4/C or higher)
• Essential: A Level, any 3 subjects (grade BCC or higher)

Things to consider

• Be available to work full-time from November 2027 for 50 months
• Be fluent in English
• Have been a resident in the UK for the last 3 consecutive years before the start of the Apprenticeship, and have a continued Right to Work in the UK for the full duration of the programme

Benefits

HSBC offers a range of benefits to support employees' health, financial wellbeing and everyday needs. Depending on eligibility, these may include healthcare support, a workplace pension, life assurance and income protection.

Employees can also access additional benefits and wellbeing resources, with further details available through HSBC's internal benefits platforms.

About the employer

Apprenticeship details

• Course: Financial services professional (level 6), Legal, finance and accounting
• Apprenticeship level: Degree (level 6)
• Training provider: UNIVERSITY OF EXETER
• Expected duration: 4 Years
• Hours: 35 hours a week. Working week: Current hybrid expectations is a minimum of 60% (3 days per week) of your working week based out of your base-placement location.
• Start date: 12 April 2027
• Positions available: 8
• Wage: Competitive