Level 2 Customer Service Practitioner Apprenticeship

Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community are recruiting for a Level 2 Customer Service Apprentice. They focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.

What you'll do

• Welcome customers and patients and provide friendly, professional customer service
• Serve customers at the pharmacy counter and respond to routine enquiries appropriately
• Support prescription collection and help direct patients to the pharmacist when advice is required
• Process till transactions and handle payments accurately
• Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
• Support the team with general administrative and day-to-day pharmacy duties
• Maintain patient confidentiality and follow pharmacy procedures at all times
• Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training

Training

• Level 2 Customer Service Practitioner Apprenticeship
• Support with English and maths skills gaps
• Work based learning
• End point assessment

After the apprenticeship

• There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Professional attitude
• Reliable and punctual

Qualifications

• Essential: GCSE, English and Maths or Level 2 FS (grade A*-C/9-4 or Level 2 FS)

Things to consider

• Please be aware that there will be long periods of standing in this role

About the employer

Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. We focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: JUNIPER TRAINING LIMITED
• Expected duration: 1 Year
• Hours: 30 hours a week. Working week: On rota basis between 8.00am and 6.30pm, Monday to Friday. Occasional Saturday mornings, 9.00am- 12 noon.

Two apprenticeship positions (one has already been filled)

Working alternate morning and afternoon shifts, on a rotating weekly basis.

• Start date: 2 November 2026
• Positions available: 1
• Wage: £12,480 a year