Apprentice Medical Receptionist

We are seeking a reliable, organised and motivated individual to join our friendly reception and administration team. The ideal candidate will have strong communication skills, be confident dealing with customers face-to-face and by telephone, be computer literate, work well under pressure, and manage multiple tasks in a busy environment.

What you'll do

Main Duties and Responsibilities

• Act as the first point of contact for patients, visitors and healthcare professionals, providing a professional and welcoming service.
• Answer and manage incoming telephone calls, taking and relaying messages accurately.
• Respond to patient enquiries via telephone, email, online systems and in person.
• Book, amend and cancel patient appointments in line with practice procedures and clinical need.
• Process online appointment requests and allocate them to the appropriate clinician.
• Manage appointment diaries and support the smooth running of clinics and surgeries.
• Handle requests for test results in accordance with practice policies.
• Arrange home visit requests and out-of-hours appointments where appropriate.
• Process Electronic Prescriptions (EPS) and repeat prescription requests.
• Register new patients and maintain accurate patient records on clinical systems.
• Update patient demographic information, including changes of address and contact details.
• Maintain both electronic and manual medical records in line with confidentiality requirements.
• Liaise with hospitals, district nurses, NHS services and other external healthcare organisations.
• Send and receive correspondence, including emails, medical summaries and patient information.
• Receive deliveries and process associated documentation.
• Provide general administrative support to GPs, nurses and the wider practice team.
• Ensure the reception and waiting areas are clean, organised and stocked with current patient information.
• Keep patients informed of delays and support effective communication within the practice.
• Follow practice security, confidentiality and data protection procedures.
• Report accidents, incidents, complaints or patient concerns to the Practice Manager.
• Attend team meetings, training sessions and performance reviews.
• Support continuous improvement and maintain knowledge of current NHS services and healthcare initiatives.
• Provide cover across different reception functions as required.
• Carry out any other administrative or reception duties reasonably requested by the Practice Manager or GP Partners.

Training

The apprentice will work towards a Level 3 Business Administrator Apprenticeship Standard, which will be delivered by Weir Training Ltd.

The Employer will provide training as well as an induction timetable for the first 2-3 weeks.

After the apprenticeship

Permanent position at the surgery.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Desired: GCSE, English (grade 4-9)
• Desired: GCSE, Maths (grade 4-9)

Benefits

Flu jabs.

Car parking.

About the employer

We are General Practice based in Banstead Surrey, with circa of 8,500 patient list. The practice has been established for over 40 years.

The practice team consists of: 4 GP partners, 2 part-time salaried doctors, 3 practice nurses, 1 HCA and a full complement of receptionist and administrators with a practice manager. We are also supported by a range of community staff including diabetes specialist nurse (DSN), district nurses, community matron, hospice nurse, visiting podiatrist, midwife and a counsellor.

You should also have the ability to multi-task in a busy environment. Previous experience of working in General Practice would be an advantage but is not essential as the right candidate will receive appropriate training. The Practice uses EMIS web as their clinical system and uses ACCRUX to receive Website requests online from patients. A flexible approach to working is essential to provide annual leave & sickness cover for colleagues.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: WEIR TRAINING LIMITED
• Expected duration: 1 Year 4 Months
• Hours: 30 hours a week. Working week: Monday - non working day

Tuesday - 8am to 5pm

Wednesday - 8am to 3pm

Thursday 8.30am to 3pm

Friday - 8am to 5pm

• Start date: 2 November 2026
• Positions available: 1
• Wage: £14,820 a year