Sales and Marketing Apprentice

This role maintains CRM and sales records, support the Business Development Manager with appointment generation, develop and qualify leads, manage customer review activity, and assist with marketing content and campaigns. Warm, qualified opportunities will be handed to the Business Development Manager or relevant salesperson for progression.

What you'll do

• Use LinkedIn, Instagram, Facebook and other agreed channels to identify target businesses and relevant decision-makers
• Engage with relevant prospect posts by commenting or responding where the company can add useful insight and build familiari
• On Sales Planning Day, make outbound calls to agreed prospect lists with the objective of booking qualified appointments for the BDM
• Make additional appointment-setting calls when requested by the BDM or Sales Director for agreed sectors, territories, campaigns or target accou
• Contact former and terminated customers from agreed CRM lists to re-establish contact and understand their current arrangements
• Ask why the previous service ended, what has changed since termination and whether there is a current or future opportunity to work together aga
• Contact agreed existing-customer lists when offers, promotions, new products, services or campaigns are launched
• Explain the relevant offer clearly, identify whether it meets a customer need and record the response on CRM
• Monitor Trustpilot and respond to reviews and customer messages promptly in line with company guidance
• Ask satisfied customers for Trustpilot and Google reviews at appropriate points and follow up outstanding requests where appropriate
• Draft marketing copy for the website, social media, customer communications, brochures and publications when requested
• Prepare and update approved website content, service information, news items, customer stories and case studi
• Complete the weekly Sales KPI report by Monday using CRM and the previous week's information; record field/planning days, total sales and resign figures
• Provide the completed weekly KPI report to each salesperson on Monday for the Tuesday planning session
• Provide salespeople with current client pricing when requested and email the information promptly
• Check every new sales contract for required information, forms, photographs and signatures; chase the salesperson for anything missing
• Check open sales leads and queries and chase the allocated salesperson where an update or action is overdue
• Before commission calculations, check that products linked to new sales have been installed and report any outstanding items to the designated reviewed
• Update the Sales Office holiday board when leave is approved and maintain holiday-taken records and remaining balances
• Ensure an absence form is completed for every Sales Team absence and chase outstanding forms

After the apprenticeship

To be discussed upon completion of apprenticeship.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Qualifications

• Desired: GCSE, Maths and English (grade Grades 4-9 (A*- C))

About the employer

A successful workplace depends on hundreds of everyday essentials being taken care of, usually before anyone notices them.

That's where Absolute Hygiene Solutions comes in.

As we approach our 20th year, I'm incredibly proud of the facilities support business we've built and excited to be expanding from London and the South East into the Midlands.

We support facilities managers, property teams and business owners with everything from washroom services and infection control to insect control, air care and branded entrance matting.

We also help our clients meet their waste compliance and duty of care responsibilities, providing the correct documentation, reliable service and peace of mind that their workplace waste is being managed responsibly.

Whether you need support with everyday workplace essentials or guidance towards your sustainability targets, backed by our ISO 14001 accreditation, we always start by listening.

Every workplace is different, so we don't believe in standard packages. We take the time to understand your site, your people and your priorities, then build a solution around what you actually need.

Our job is to take care of the details, giving you one less thing to think about while you focus on running your facilities or your business.

But the bigger picture matters too.

A clean, safe and properly cared for workplace supports wellbeing, reassures employees and visitors, and creates an environment people genuinely want to be in.

That belief also sits behind initiatives such as Hygiene For Him and our partnerships with Prostate Cancer UK. Even something as simple as a message in a washroom can start an important conversation or prompt someone to take action.

For us, facilities support isn't simply about meeting expected standards. It's about helping our clients raise them and giving them confidence that their workplace, their responsibilities and the people in it are being properly looked after.

Apprenticeship details

• Course: Multi-channel marketer (level 3), Sales, marketing and procurement
• Apprenticeship level: Advanced (level 3)
• Training provider: LONDON SOUTH EAST COLLEGES
• Expected duration: 1 Year 6 Months
• Hours: 30 hours a week. Working week: 4 days a week - times and dates to be confirmed during interview stage.
• Start date: 18 November 2026
• Positions available: 1
• Wage: £12,480 a year