Customer Service Practitioner Level 2 Apprenticeship

Join Fast Turbo Ltd as a Customer Service Apprentice and build your career in a busy automotive business. You'll learn how to communicate with customers, answer enquiries, process orders and provide excellent service, while gaining valuable experience and working towards a recognised qualification.

What you'll do

Duties will include:

• Answering customer calls and enquiries
• Processing customer orders
• Picking and checking orders
• Packing orders for dispatch
• Printing delivery and shipping labels
• Preparing and processing invoices
• Updating customer and order records
• Keeping company records and systems up to date
• Providing friendly and professional customer service

Training

Customer Service Practitioner Level 2.

Teaching and learning the skills, knowledge and behaviours within Customer Services.

After the apprenticeship

Upon successful completion of the apprenticeship, there will be opportunities to progress within Fast Turbo Ltd into a permanent Customer Service or Sales role, with further opportunities to develop your career within the automotive industry.

Skills

• Administrative skills
• Analytical skills
• Attention to detail
• Communication skills
• Customer care skills
• Driving License
• Initiative
• IT skills
• Organisation skills
• Patience
• Problem solving skills
• Sales Skills

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

Things to consider

Have you considered the location, working hours and salary before applying?

About the employer

We are Fast Turbo Ltd and we supply brand new and remanufactured turbochargers, gasket kits, vacuum actuators, and electronic actuators.

We are located in the heart of Northamptonshire with easy access to both the A14 and A43 or a 50 minute drive from Birmingham. Being situated next to major transport links allows us to offer our customers a second to none turbocharger distribution service or a professional and quick counter service.

Please feel free to contact us via eBay, email or telephone if you have any queries about any of our products and if you are not 100% sure which part fits your vehicle.

If you are having any problems our Technical Team are more than happy to help, we are just a phone call away!

Order before 3pm for Guaranteed UK Next Working Day Delivery.

All our remanufactured items come with 24 Months Unlimited Mileage Warranty and our Brand New Parts come with 2 Years Manufacturers Warranty.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: THE NVQ TRAINING CENTRE LIMITED
• Expected duration: 1 Year
• Hours: 40 hours a week. Working week: Monday - Friday - 8am - 5pm.
• Start date: 9 November 2026
• Positions available: 1
• Wage: £16,640 a year