Project Coordinator - Customer Service Specialist Apprentice

Join Associated Telecom, a leader in innovative business solutions! Be part of a dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now!

What you'll do

• Conduct onboarding calls to obtain an understanding of customers requirements as per their contract
• Provisioning orders with relevant KPIs and SLAs
• Log, categorise and prioritise customer tickets in line with relevant ticket branding and type
• Updating spreadsheets in line with orders to ensure that deals are tracked accordingly
• Work closely with the sales team, and other colleagues or distributors, in troubleshooting order problems
• Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us
• Book and manage installation of systems/service and site surveys
• Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations
• Provide cover to other areas in the operations department when needed
• Ensure KPIs and SLAs are met as per requirements for your role
• Work on special projects as assigned from time to time
• You may be required to undertake such other duties as the Company may from time to time reasonably require

Training

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Level 3 Customer Service Specialist Apprenticeship Standard.

After the apprenticeship

• You will receive training on the telecoms industry and, once confident in certain aspects, will undergo technical accreditation training to get a full understanding and qualification of the systems and partners with which we work alongside.
• Cross communicating between UC Support and Sales where needed to ensure we deliver the customer's expectations.
• The role has the potential of growing into its own role or the chance of progression throughout the sub-departments within the Unified Communication department (help desk, project managers, etc).

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

About the employer

The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person.

We have quarterly staff socials, Director lunches (which you are voted on via your manager), employee benefit scheme, dress down Fridays, Google Review incentives and much more.

Apprenticeship details

• Course: Customer service specialist (level 3), Sales, marketing and procurement
• Apprenticeship level: Advanced (level 3)
• Training provider: SBC TRAINING LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 37.5 hours a week. Working week: 37.5 hours per week, Monday to Friday on a rota basis.

8:30am to 4:30pm and 9:30am to 5:30pm.

• Start date: 20 November 2026
• Positions available: 1
• Wage: £16,000 a year