Team Leader Apprenticeship - Libraries

Provide leadership with operational responsibilities to a small team for the day to day running of the library. The post holder will offer direction, instructions, and guidance to colleagues to achieve set goals and ensure the smooth functioning of the library within the wider organisation.

What you'll do

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

• Manages the team and resources to deliver tasks within budget and targets, reducing carbon footprint and business costs
• Collaborates and builds relationships with stakeholders to identify and support improvement opportunities
• Lead and manage the team to ensure the application of equity, diversity, and inclusion principles
• Acts as a key holder and opens and secures the sites as appropriate
• Supports the development and implementation of sustainable operational plans contributing to projects, initiatives, and their implementation to achieve organisational goals
• Sets, monitors, and manages objectives and performance which link to organisational outcomes
• Deliver and develop high-quality events and activities
• Monitoring compliance with policies, procedures, health and safety requirements and relevant legislation

Training

Training hours will be allocated throughout your working week.

After the apprenticeship

Equips you for roles in a wide range of sectors and industries including customer service, sales, support teams, hospitality, contact centres, retail, webchat, service industry or customer service point.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Leadership

Qualifications

• Essential: GCSE, Customer Service (or similar) (grade Level 2 or equivalent)
• Essential: GCSE, English (grade C/5)
• Essential: GCSE, Maths (grade C/5)
• Essential: Vocational, Emergency First Aid at Work (grade Level 3)

Things to consider

• Experience working in a customer-facing environment
• Some leadership experience or the ability to motivate and support others
• Strong communication and organisational skills
• Good IT skills, including email and Microsoft Office application
• A commitment to delivering excellent customer service and promoting equality, diversity and inclusion
• Flexibility to work weekends and across different Luton library locations
• Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken

Benefits

• 25 days annual leave plus Bank Holidays, increasing by 5 days after 5-years' service
• Opportunity to buy and sell holiday
• Free swimming and heavily discounted gym membership
• Discounted golf, sports hire and food and drink
• Cycle to work scheme
• Supportive and inclusive working environment
• Employee assistance programme

About the employer

Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton's library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.

Apprenticeship details

• Course: Customer service specialist (level 3), Sales, marketing and procurement
• Apprenticeship level: Advanced (level 3)
• Training provider: LOCOMOTIVATION LTD.
• Expected duration: 1 Year 3 Months
• Hours: 37 hours a week. Working week: Working within a 2 week rota, you will be required to work some evenings and weekends.
• Start date: 23 November 2026
• Positions available: 1
• Wage: £27,943 a year