Front of House Apprentice

Are you friendly, enthusiastic and passionate about providing excellent customer service? We are looking for a Hospitality Team Member to join our team at The Cloverdale Retreat. A fantastic opportunity to earn while you learn, gaining valuable experience in a busy hospitality environment while working towards a nationally recognised qualification.

What you'll do

Are you friendly, enthusiastic and passionate about providing excellent customer service? We are looking for a Hospitality Team Member Apprentice to join our team at The Cloverdale Retreat.

This is a fantastic opportunity to earn while you learn, gaining valuable experience in a busy hospitality environment while working towards a nationally recognised qualification. You will develop the skills and knowledge needed to build a successful career within the hospitality industry.

Key Responsibilities

• Welcome guests and provide excellent customer service.
• Assist with serving food and drinks in a professional and friendly manner.
• Support the preparation and set-up of hospitality areas.
• Take customer orders and handle enquiries confidently.
• Maintain high standards of cleanliness and presentation throughout the venue.
• Assist with events, functions and guest experiences.
• Follow food safety, health and safety, and company procedures at all times.
• Work effectively as part of a team to ensure a positive customer experience.

What We're Looking For

• A positive attitude and willingness to learn.
• Excellent communication and people skills.
• Friendly, approachable and customer focused.
• Reliable and punctual.
• Ability to work flexibly, including evenings, weekends and bank holidays as required.
• No previous experience necessary as full training will be provided.

What You'll Gain

• A Level 2 Hospitality Team Member Apprenticeship qualification.
• Hands-on experience in a busy hospitality setting.
• Support from experienced colleagues and a dedicated apprenticeship trainer.
• Opportunities to develop confidence, customer service and teamwork skills.
• Potential for career progression within the hospitality sector.
• Wage review after 6 months based on performance and progress.

Why Join Us?

At The Cloverdale Retreat, you'll be part of a welcoming team dedicated to delivering outstanding experiences for our guests. You'll gain practical skills, industry knowledge and a nationally recognised qualification while earning a wage.

Training

• Level 2 Hospitality Team Member Apprenticeship.
• Maths & English Functional Skills if required.

After the apprenticeship

Upon successful completion of your apprenticeship, there will be the opportunity of a permanent position and further training.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Patience
• Physical fitness

Qualifications

• Desired: GCSE, English and Maths (grade 4-9)

About the employer

Cloverdale Catering was started by Glenda in 1986. The business took its name from her home at that time: ‘Cloverdale Cottage' from where she built up a reputation for excellent home-made savouries and desserts.

The business became associated with excellent food and service over different sectors of the industry including outside catering, contract catering and restaurant catering. Large marquee weddings and celebrations became a forte of Cloverdale Catering.

Our interesting history has included catering for celebrities including members of the Royal Family and at large venues such as stately homes, castles and on occasion a palace.

We are highly experienced with an enviable reputation for catering excellence.

In recent years we opened a coffee shop in the scenic Priory Country Park in Bedford where we have been discovered by an ever-increasing number of visitors.

Apprenticeship details

• Course: Hospitality accommodation team member (level 2), Catering and hospitality
• Apprenticeship level: Intermediate (level 2)
• Training provider: SKERN LODGE LIMITED
• Expected duration: 1 Year
• Hours: 30 hours a week. Working week: Monday - Sunday - Rota confirmed each week.
• Start date: 30 November 2026
• Positions available: 1
• Wage: £12,480 a year