Horizon Honda Christchurch - Service Advisor Apprenticeship

Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair.

We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.

What you'll do

Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career.

Training

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Successful applicants must be prepared to travel to the Honda Institute, in Bracknell, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Honda Institute.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

On successful completion of the apprenticeship programme, you will receive the following:

• Level 2 Customer Service Practitioner Standard

After the apprenticeship

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Logical
• Team working
• Patience

Qualifications

• Essential: GCSE, English (grade 4/C)
• Essential: GCSE, Math's (grade 4/C)
• Essential: GCSE, One other subject (grade 4/C)

Things to consider

The latest information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths by exception and as such the entry grade criteria as advertised still applies.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.

About the employer

At Honda, The Power of Dreams drives us to create intelligent products that enhance mobility and increase the joy in people's lives.

We continue to draw inspiration from the visionary ideas of our namesake, Soichiro Honda. He saw incredible power in the freedom of mobility and used his imagination to change the world. It is this mindset that guides us to help move people forward and protect the future we all share.

We strive to earn the trust and support of the many diverse communities we happily serve, and we'll always remember who's in the driver's seat on the way to a better world for all.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: INSPIRO LEARNING LIMITED
• Expected duration: 1 Year
• Hours: 40 hours a week. Working week: Monday- Friday. 08.30– 17.30.

Possibility of Saturday workings and / or shifts.

Working week will be confirmed on application.

• Start date: 30 November 2026
• Positions available: 1
• Wage: £16,640 a year